Tour Operations Manager - Adventure Travel

Job Description

Want to work in travel as part of the world’s best team? Classic Journeys operates the world’s finest  

walking tours. How can we say that so confidently? Travel + Leisure magazine has named us the  

World’s Best Tour Operator twice and was inducted into its Hall of Fame. And Forbes magazine says we are their Luxury Walking Favorite. Founded in 1995, we offer 50 itineraries in 40 countries on six continents, and we are a member of the Lindblad Expeditions family of world-class adventure companies. 

Do you have extensive travel and tour operations experience? Have you managed a team of 5  

or more colleagues for at least 3-5 years? Do you love to inspire colleagues to do their best? Do  

you enjoy setting best practices to help your team continuously improve? We are looking for 

an experienced manager to work with our team of professional tour operations colleagues and  

as part of our exceptional management team. An added bonus is that you can work remotely  

and be located anywhere in the continental US. 

ROLES AND RESPONSIBILITIES: 

• Interacting daily with our tour operations team to coach, mentor, problem-solve, and set  

expectations. 

• Coaching and mentoring the team on Best Practices while leading by example. 

• Researching ways to improve/add value to our tours and guest experience. 

• Building strong relationships with our tour operations team and our colleagues around the  

world. 

• Reviewing tour information, future inventory, and budgets in Excel as well as Salesforce, our  

company software system, to improve efficiencies and plan for future years. 

• Collaborating with Sales, Guest Services, Marketing, and other members of our team to  

improve tour operations and develop strategic plans for future years. 

• Participating in our weekly management meetings to strategically inform the direction of our  

company. 

• Developing Risk Management Plans, and then demonstrating an ability to respond quickly and  

efficiently to handle situations as they may arise on tours worldwide. 

SKILLS AND EXPERIENCE: 

The assets you need to be a Tour Operations Manager: 

• Bachelor's degree 
• 3-5 years of experience in management 
• 5+ years of experience in travel and tour operations 
• Self-starter with exceptional organizational skills and the ability to multitask and meet  

deadlines

• Desire to lead by example and motivate and inspire teammates 
• Critical thinker who is a natural problem solver with strong analytical skills 
• Experience in building and following budgets using Excel 
• Proven ability to mentor a team 
• Risk management experience 
• Proficient in MS Word, Excel, and Outlook 
• Knowledge of Salesforce is a plus 

This role does not require any foreign language ability to succeed; but if you have foreign  

language ability, you will have the opportunity to utilize it. 

WAGES & BENEFITS 

$70,000 - $80,000/year + bonus 

Our generous benefits package includes: 

Medical Insurance 

Dental Insurance 

Vision Insurance 

401K with company match 

Paid Holidays 

PTO (112 hours per year) 

Travel Benefits and Discounts on Travel 

At Classic Journeys, we simply could not do our work without the diverse kaleidoscope of humanity that  

creates and delivers our remarkable offerings across the planet. As a Company that respects and  

celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same  

diversity and all the interconnected perspectives within our organization. We are committed to building  

a community of different genders, races, ages, sexual orientations, chosen identities, and countries of  

origin where every person brings their whole self to work and whose skills, talents, and abilities are  

valued. We believe we can explore further and in a more meaningful way by actively creating a more  

diverse and inclusive organization where everyone feels they belong. 

Classic Journeys is an equal-opportunity employer. Individuals seeking employment at Classic Journeys  

are considered without regard to race, sex, color, religion, national origin, age, disability, genetics,  

marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran  

status