Medical Support Assistant

US Department of Veterans Affairs

Danville, IL

Job Title

Duties

Major Responsibilities

Answering phones
Directing calls to the appropriate staff
Scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
Using CPRS for notes, alerting AMSA (Advanced Medical Support Assistant) to scheduled, rescheduled or no show appointments
Entering hospital notification and community care coordination plan notes, performing basic eligibility requirements for CITC programs
Interacting with both internal and external customers
Obtains medical records
Works closely with CITC teams, PACT and specialty clinics

Work Schedule: Full-time, Monday -Friday 7:30am-4:00pm

Telework: Not Authorized

Virtual: This is not a virtual position.

Functional Statement #: 00782F, 00788F, 00791F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

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Vacancy posted 4 days ago

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