Hardware Operations Lead - Medical Device NPI & AI Platform

About The Role Hinge Health is a digital health company focused on providing innovative, evidence-based solutions for musculoskeletal (MSK) pain. Through a combination of personalized exercise therapy and virtual care, Hinge Health helps individuals manage and reduce chronic pain, improving their quality of life while lowering healthcare costs. The company partners with employers and health plans to offer these solutions at scale, improving overall employee health and productivity. About The Role Hinge Health is a digital health company focused on providing innovative, evidence-based solutions for musculoskeletal (MSK) pain. Through a combination of personalized exercise therapy and virtual care, Hinge Health helps individuals manage and reduce chronic pain, improving their quality of life while lowering healthcare costs. The company partners with employers and health plans to offer these solutions at scale, improving overall employee health and productivity. We are seeking a highly skilled Hardware Operations Manager to join our Hardware Operations and Technical Program Management team at Hinge Health. In this role, you will support our Hardware Operations department by driving both new product introduction (NPI) and sustaining engineering initiatives. You will report to the Senior Director, Supply Chain, and work closely with cross-functional teams, including software engineering, product management, quality, and manufacturing partners in both the US and Asia. This position is crucial in helping us navigate the complexities of hardware development and lifecycle management, contributing to the overall success of the company by ensuring seamless integration between hardware and software platforms and delivering high-quality products to our members. As a Hardware Operations Manager you’ll contribute to the development and maintenance of key components of our AI infrastructure. You’ll collaborate with engineers and data scientists to ensure the platform supports the complex needs of AI models and machine learning workflows. What You Will Accomplish Lead end-to-end hardware technical NPI programs from concept through launch and into sustaining phases as per the regulatory standards of medical devices Develop and execute strategic and tactical roadmaps that align with the business vision and objectives across cross-functional teams of HW Eng, SW Eng, supply chain, regulatory across US and Asia Experience with leading implementation and integration of software platforms with hardware products, collaborating with software engineering and functional stakeholders Monitor and report on key program metrics, risks, and milestones to senior leadership Drive cost optimization initiatives without compromising quality or delivery timelines. Champion process improvements and best practices in hardware operations and program management Basic Qualifications 5+ years of experience in hardware operations, technical program management, or related fields. 3 + years of experience managing cross-functional teams and projects in a hardware/software environment. 3+ years of experience in software platform implementation and integration with hardware. Bachelor’s degree in engineering, supply chain, or a related technical field. Preferred Qualifications Master’s degree in engineering, business, or related field. Experience in the medical device or digital health industry. Familiarity with regulatory requirements (e.g., FDA, ISO 13485) for hardware products. Experience with Agile or Lean methodologies in hardware development. Proven track record of delivering complex hardware products on time and within budget. Demonstrated ability to lead programs involving US and Asia-based stakeholders. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience working in a high-growth, fast-paced environment. About Hinge Health Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California. Learn more at What You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and development Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to View email address on click.appcast.io. Compensation Range: $156K - $234K #J-18808-Ljbffr Hinge Health