Pest Control Customer Service Representative
Penn Pest
Job Description
Job Description
Are you a problem solver who loves helping people? Join our growing team in Harrisburg as a Pest Control Customer Service Representative! In this role, you will be the friendly voice and first point of contact for our local residential and commercial clients. You will handle inquiries, resolve issues, and ensure our customers receive top-tier support, and help with scheduling our valued loyal customers.
Training Provided.
Responsibilities
Customer Support: Answer incoming calls and emails from clients regarding pest issues, billing, and services.
Scheduling: Coordinate and schedule appointments for our field service technicians across the greater Harrisburg area.
Problem Solving: Address customer concerns with empathy, accuracy, and efficiency to maintain high satisfaction.
Account Management: Update customer profiles, AND log service requests.
Product Knowledge: Explain service plans, service guarantees, and basic pest prevention steps to customers after completing training.
Company DescriptionFor over 35 years, Penn Pest has been a trusted partner for residential and commercial termite and pest control in the Harrisburg area. As a family-owned local business, our customers and our team are our top priorities. We focus on cutting-edge, environmentally suitable methods to deliver exceptional service. When you join Penn Pest, you are joining a dedicated, supportive team that values hard work, local community connection, and professional growth.
Company Description
For over 35 years, Penn Pest has been a trusted partner for residential and commercial termite and pest control in the Harrisburg area. As a family-owned local business, our customers and our team are our top priorities. We focus on cutting-edge, environmentally suitable methods to deliver exceptional service. When you join Penn Pest, you are joining a dedicated, supportive team that values hard work, local community connection, and professional growth.
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