Volunteer Support Administrator

Role As a Volunteer Support Administrator, you will play a vital role in ensuring every volunteer across Oxfam’s shop network feels informed, supported and valued. You’ll be the first point of contact for volunteer enquiries, providing high‑quality assistance by phone, in writing and online. In this role, you will manage volunteer applications and queries efficiently, ensuring responses are timely, accurate and aligned with Oxfam’s organisational standards. You’ll maintain clear and consistent records, follow up on actions, and help create a smooth, positive experience for everyone who chooses to give their time to Oxfam. This is a role for someone who thrives on helping others, enjoys problem‑solving, and takes pride in delivering excellent service that strengthens our volunteer community. What We Are Looking For We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do. An Ideal Candidate For The Role Will Also Have Excellent administrative skills, including attention to detail and effective prioritisation of competing tasks. Ability to deal in a tactful and professional manner with confidential information and sensitive situations. Good written and communication skills. Works well with others. We Offer Competitive salary. Flexible working options. Generous pension scheme. Annual leave and additional leave allowances. Company sick pay and life assurance. Other benefits and a range of Learning & Development opportunities. Flexfam We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. Safeguarding Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures. Diversity and Inclusion We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply. #J-18808-Ljbffr Oxfam