Customer Service Representative

Company Description Troxler Electronic Laboratories, Inc., founded in 1958, is a global leader in precision quality control and measurement equipment for the highway and construction industry. The company is widely recognized as the industry standard for Nuclear Moisture/Density Gauges used in construction testing. In addition to nuclear gauges, Troxler is a leading producer of Gyratory Compactors and Asphalt Ignition Ovens, supporting accurate and reliable materials testing. The organization is committed to setting new product standards in quality and precision, offering innovative solutions that help construction professionals maintain high performance and safety. Troxler's long-standing reputation and specialized products create a stable, technically focused environment for team members. Role Description This full-time Customer Service Representative role is an on-site position located in RTP, NC. The person in this role will respond to customer inquiries via phone, email, and other channels, providing accurate information about Troxler products, orders, and service requests. Daily tasks include responding to customer inquiries, processing parts and dosimeter badge orders, assisting customers with website navigation, preparing required NRC compliance paperwork, creating and updating customer records, and coordinating with internal teams such as sales, technical support, and shipping to resolve issues. The Customer Service Representative will troubleshoot basic product or service concerns, ensure timely follow-up, and maintain clear documentation of interactions. This role focuses on delivering a positive customer experience by promoting clear communication, problem resolution, and efficient service. Qualifications Demonstrated ability in Customer Service and Customer Support, with a focus on handling inquiries and resolving issues effectively. Experience fostering Customer Satisfaction and Customer Experience through attentive communication and follow-through. Previous work as a Customer Service Representative or in a similar customer-facing role is preferred. Strong verbal and written communication skills, including clear phone etiquette and professional email writing. Proficiency with basic computer applications and CRM or order management systems. Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment. Ability to work collaboratively with cross-functional teams and maintain a solutions-oriented mindset. Associate degree or equivalent combination of education and experience in customer service, sales support, technical support, and technical familiarity with construction or testing equipment is a plus. #J-18808-Ljbffr