Call Center Operator I, Bilingual - Khmer

Answer incoming telephone calls for APHCV. Retrieve telephone messages and follows up with appropriate actions. Be responsible for testing the automated reminder call system on a weekly basis. Run eligibility for new patients with managed care Medi-Cal insurance and instructs patients accordingly. Screen telephone calls to ensure routing to the appropriate department or individual. Make calls to reschedule and/or cancel appointments when necessary. Conduct reminder calls. Task Triage Nurses and Referral Nurses and also respond to the various tasks accordingly. Utilize the Telephone Call template to document pertinent information and communication activities related to the patient’s call in a timely manner per policy and procedure. Ensure complete and accurate data entry during telephone patient registration process. Create globe account when scheduling an appointment for new patients (search and verify the patient information before creating new globe account to avoid duplication of records). Create patient chart for IPA member and non-IPA member upon receiving tasks from On Call provider, Triage Nurse or Medical Records unit. Create and deactivates NextGen EPM alerts as needed. Utilize park, paging and voicemail systems to ensure proper routing of telephone calls. Provide general information about APHCV e.g. directions, scope of services, available programs and etc. Attend and participate in clinic staff meetings and trainings: always come prepared with a notebook and a pen. Respond to Patient Portal messages. Conduct patient recall (such as inactive 13-month, CHDP, etc.) via i2itrack system and health plan member list. Change and update Primary Care Provider for patients. Forward patient’s concern and feedback to appropriate personnel within APHCV for resolution and optimization of clinic efficiency. Performs other duties as assigned by supervisor(s). Requirements Proficiency in written and verbal English and targeted language Khmer. High school diploma and (preferably) 1-year minimum working experience in a Community Based Organization or Customer Service. Legal authorization to work in the United States. A valid California Driver’s license with clean records and access to insured automobile. Completion of APHCV Health Assessment Form. Completion of DOJ background check. Core Competencies Demonstrates proficiency in patient communication and data management, ensuring accurate documentation and effective routing of calls. Capable of handling patient inquiries and scheduling with attention to detail and adherence to policies. Highest-signal resume keywords Proficiency In Written And Verbal English Targeted Language Khmer Customer Service Experience Data Entry Accuracy California Driver's License ATS Optimization Keywords Hard Skills Telephone Call Management Patient Registration Eligibility Verification NextGen EPM Alerts Management Automated Reminder Call Testing Soft Skills Effective Communication Organizational Skills Problem-Solving Certifications & Qualifications Completion Of APHCV Health Assessment Form DOJ Background Check Industry Keywords Community Based Organization Managed Care Medi-Cal Insurance Patient Chart Creation Clinic Efficiency Optimization Tools & Technologies I2itrack System Patient Portal Telephone Call Template Park, Paging And Voicemail Systems #J-18808-Ljbffr Jobtailor