NOC Engineer, Axon 911

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Who we are: Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world. Your Impact The Senior NOC Engineer reports to the NOC Manager and needs to have an understanding of technical knowledge as well as a strategic mindset to enhance overall operational efficiency and deliver superior emergency collaboration technologies. What You’ll Do Hands-on: Direct hands‑on activity in resolving complex technical issues and maintaining the organization's infrastructure stability. The candidate must demonstrate advanced troubleshooting techniques and problem‑solving skills in a SaaS/Web Production environment. Strategic Technical Leadership: Exceptional in troubleshooting, enhancing service reliability, and leading technology teams toward continuous infrastructure improvement with innovative solutions. Talent Management and Development: Responsible for the recruitment, training, and development of the NOC Engineers Team. Drive the team to exceed KPIs related to issue resolution quality, customer satisfaction, and operational efficiency. Critical Incident Management: Handle escalations and manage multi‑level support coordination. Ensure swift resolution of incidents, maintaining high customer satisfaction. Strategic Planning and Execution: Define, implement, and enforce essential policies such as configuration and change management to uphold network integrity. Communication and Collaboration: Facilitate cross‑departmental meetings and engage with Carbyne's customers, promoting a culture of transparency and customer‑first ethos. What You Bring Demonstrated hands‑on expertise in monitoring technologies and proficient troubleshooting in a Production environment. A must! Minimum 3 years of experience as a NOC Engineer in a SaaS company, and at least 2 years as a NOC Manager. A must! Proven ability to design and implement advanced monitoring systems for early detection and resolution of service issues in SaaS/Web environments, ensuring optimal service availability (using platforms like Datadog, Kibana, Grafana, Coralogix or similar). Ability to create, maintain and optimize technical documentation, customer‑facing strategies and customer support complex methodologies. Exceptional problem‑solving skills and a high sense of urgency for issue escalation and resolution. Strong interpersonal skills, with the ability to build relationships across departments and with partners. Ability to work flexible hours (as required) to accommodate off‑hours activities (e.g., infrastructure deployments), project deadlines, and team collaboration needs. Experience in advanced cloud services. In‑depth knowledge with VoIP, SQL databases, and scripting languages. Experience with cross‑platform integrations. Background in user testing/QA flows. Demonstrating Customer Success Strategies. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Fitness Programs Emotional & Mental Wellness support Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. Base Pay Range:

$80,000 - $90,000 USD

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email View email address on click.appcast.io. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr Axon