IT Specialist

IT SpecialistWe begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.Job SummaryThe IT Specialist handles a broad range of user support requests, including common technical and service-related issues. The role applies working knowledge of systems, tools, and procedures to resolve issues efficiently and escalate non-routine requests appropriately. The position supports daily help desk operations and may assist less experienced team members by sharing knowledge and best practices.Job DescriptionKey ResponsibilitiesUser Support & Issue ResolutionRespond to routine and moderately varied support requests via phone, email, chat, or ticketing system.Troubleshoot common hardware, software, and access issues using established procedures.Perform standard system or account maintenance activities in accordance with policies.Resolve assigned requests independently or escalate issues as needed.Ticket Management & DocumentationAccurately document user issues, actions taken, and resolutions in the ticketing systemApply judgment when procedures require minor interpretation or adjustmentEnsure tickets are properly prioritized, categorized, and updated through resolutionMonitor assigned requests to ensure timely completionCustomer Service & CommunicationCommunicate with users and team members on issues requiring explanation or clarificationProvide clear status updates and guidance to end usersMaintain a professional, service-oriented approach in all interactionsCollaborate with peers and seek guidance from more experienced resources as neededProcesses, Compliance & ImprovementFollow IT policies, security standards, and data confidentiality requirementsIdentify recurring issues or process gaps and raise observations to supervisionParticipate in training, knowledge sharing, and team meetingsSupport ongoing improvement of support processes and documentationScope & ImpactImpact is primarily at the team level through quality, accuracy, and timeliness of supportWork is generally routine but may require interpretation of standard proceduresIssues are typically resolved using established processes or guided escalationQualificationsEducation & ExperienceMinimum:High school diploma or GED requiredOne year of prior experience in IT.Preferred:Associates in IT preferredThree years' of IT experience in manufacturing environment preferredKnowledge, Skills & AbilitiesWorking knowledge of supported systems, tools, and service processesAbility to resolve routine issues independentlyAbility to interpret procedures and make minor adjustments when neededStrong documentation and customer service skillsAbility to manage multiple requests in a structured environmentOrganizational ImpactWorks to deliver day-to-day objectives with moderate impact on achievement of results for the teamWork consists of tasks that are typically routine, with some deviation from standard practiceWorks under moderate supervision for routine tasksMay seek advice of more senior employees in the same teamCommunication & InfluenceCommunicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation to reach agreementInnovation & ComplexityChecks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systemsMay be required to highlight areas of concerns/problems to supervisor in own teamDaily challenges are generally routine, but may require interpretation of procedures or policies to resolve problemsKnowledge & ExperienceRequires job knowledge of IT systems and procedures obtained through prior work experience or educationAdditional Job DetailsEqual Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: Shift ScheduleFirst Shift (United States of America)