Field Service Director

Job Description

Job Description

This Position reports to: Robotics US Country Leader

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Field Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

 

Key Responsibilities

• Creating and driving implementation of service strategy as a member of the management team
• Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses
• Driving, implementing, reporting, and monitoring performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction

 

Qualifications

• Bachelor's Degree, preferably in Engineering, Operations or similar field preferred; will consider relevant work experience too
• Minimum 15 years' experience in automation solution projects, preferably lead through the field service operations
• Preferred Qualifications: Possess experience with projects with Robotics solutions for Powertrain, Food & Beverage, Paint, Arc Welding, Material Handling, Body-in-White, among others
• Experience in customer management, leading the team to answer urgent priorities successfully
• Have a demonstrated track record of Safety and its improvements throughout trainings, certifications, process improvements, etc.
• Open to travel for customers' visits
• Candidates must possess authorization to work permanently without sponsorship now or in the future

 

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

 

What’s in it for you

We want you to bring your full self to work - your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

 

Benefit Summary for eligible US employees

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High-Deductible Plan.
• Choice between two dental plan options: Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD & DD (1X base pay).
• Voluntary life and AD & DD - 100% employee paid up to maximums.
• Short Term Disability - up to 26 weeks - Company paid.
• Long Term Disability - 60% of pay - Company paid. Ability to "buy up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• Retirement 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• Time off provide 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy

 

 

Company Description

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.

Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.

Branex Group offers the following benefits:
- Medical Insurance
- Dental Insurance
- Vision insurance
- Paid time off
- 401(k)

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company Description

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.\r\n\r\nBranex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.\r\n\r\n\r\nBranex Group offers the following benefits:\r\n- Medical Insurance\r\n- Dental Insurance\r\n- Vision insurance\r\n- Paid time off\r\n- 401(k)\r\n\r\n This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.