Program Manager Operations - Veterinary Services

Program Manager of Operations

BluePearl Pet Hospital is hiring for a Program Manager of Operations. This position is to be located in Tampa, Fl. The Program Manager Operations provides strategic relationship support for key external vendors post-implementation and serves as the primary, long-term point of contact for field interactions and escalations. Role will have a high level of interaction with senior leaders, internal and external teams and will provide analysis of business opportunities to strengthen strategic relationships with ecosystem partners.

Responsibilities:

• Provide strategic relationship support for key external vendors post-implementation, ensuring ongoing operational alignment with business objectives.
• Serve as the primary, long-term point of contact for field operations regarding vendor-related escalations, troubleshooting, and strategic inquiries.
• Own, manage, and optimize key operational field programs that require enterprise-wide support and are central to organizational success.
• Act as the single point of contact for essential business partners, successfully reducing communication triangulation and streamlining alignment between field support and leadership.
• Proactively identify, analyze, execute and report key opportunities to leadership to strengthen external vendor partnerships and improve operational integration.
• Drive compliance with organizational Ecosystem opportunities, ensuring strategic partners meet performance metrics and compliance standards.
• Oversee and coordinate ongoing relationship management with key strategic partners including, but not limited to, Royal Canin, Antech, CareCredit, Scratch, Trupanion, EzyVet/Instinct, Smartsheet, CoVet, ScrubIn, Lionbridge, and RCS/Brinks.
• Partner closely with internal cross-functional departments (such as Medical Affairs, Centralized IT, Finance, and Support) to ensure seamless program execution.
• Regularly monitor, analyze, and report on program and vendor performance, presenting key updates and risk assessments to the Director of Strategy and other leadership stakeholders.
• 40% travel

Education and Experience:

• Bachelor's degree in related field or equivalent combination of education and experience required.
• 5+ years direct sales, relationship & engagement management, client service or relevant experience
• 2 years Veterinary or healthcare industry experience

Qualifications:

• In-depth experience in strategic relationship management, specifically leading vendor relations post-implementation.
• Strong program management skills, with a proven track record of owning and driving complex, enterprise-wide field initiatives.
• Exceptional interpersonal and communication skills, with a demonstrated ability to navigate escalations and act as a reliable point of contact.
• Strong analytical skills to identify partnership growth opportunities and increase ecosystem compliance.
• Capability to manage and coordinate multiple high-profile vendor relationships.
• Familiarity with veterinary software systems (e.g., EzyVet, Instinct) and collaborative management tools (e.g., Smartsheet).

Mars Five Principles - Live and exemplify the Five Principles of Mars within self.

• Quality Quality begins with delivering our best to the people and pets we serve. It continues through all we do.
• Responsibility We take responsibility without being asked. We support the responsibilities of others.
• Mutuality - A mutual benefit is a shared benefit. A shared benefit will endure.
• Efficiency Our resources are precious. Being efficient helps us accomplish more and waste less.
• Freedom Freedom lets us shape our future. Performance allows us to remain free.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.