Business/Product Analyst

Business/Product AnalystReq number:R8406Employment type:Full timeWorksite flexibility:HybridWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryAs a Business/Product Analyst, you will support and work on enhancements for a variety of custom financial services applications. This is a hybrid position in Chicago on the Magnificent Mile.Job DescriptionWe are looking for a Business/Product Analyst to provide end user support for multiple business applications, perform business process analysis, support feature development and modernization initiatives, and participate in quality assurance activities. This position will be full-time contract and hybrid in downtown Chicago (Magnificent Mile).Only candidates without a need for work authorization now or in the future will be considered. Local candidates only, please.What You’ll DoProvide end user support and triage for multiple business applicationsReview, analyze, and document business processes, workflows, functional requirements, and user needsPartner with product owners, business stakeholders, technology teams, controllers, and management to support project deliveryFacilitate meetings with stakeholders to gather requirements, answer questions, and resolve issuesWrite and manage development stories and assist with project estimation activitiesTrack story progress, sprint allocation, milestones, and deadlines using Jira and related Atlassian toolsPerform quality assurance testing to ensure solutions meet business requirements and usability expectationsExtract and integrate data from various systems using ETL, BI, and AI tools to support reporting and analyticsTroubleshoot application and system issues and coordinate resolution effortsSupport deployment activities through Azure DevOps while ensuring compliance with change control processesAssist with audit reporting using BI tools and SQL queriesPromote automation of repetitive support activitiesUtilize AI-assisted tools to create simple test and automation scriptsWhat You'll NeedRequired:Bachelor's degree in Computer Science, Systems Analysis, related field, or equivalent experienceMinimum of 3 years of business analyst experienceMinimum of 3 years of IT design and implementation experienceExperience gathering, documenting, and analyzing business requirementsExperience supporting applications and troubleshooting production issuesKnowledge of Agile methodologies including Scrum and KanbanExperience with Jira or other Atlassian toolsExperience with SQL and data analysisStrong communication, collaboration, and stakeholder management skillsExperience participating in quality assurance and testing activitiesAbility to manage multiple projects and priorities simultaneouslyPreferred:Experience within financial services, investment management, or portfolio management environmentsUnderstanding of investments, statistics, or statistical analysisExperience with .NET applications and development environmentsExperience with Azure DevOps and Azure PortalExperience with REST APIs, GitHub, and Power BIWorking knowledge of AI tools such as Claude, Cursor, Claude Code, or similar code-generating LLMsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings and collaborate with team membersAbility to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor, etc.Ability to work in a hybrid environment with onsite attendance three days per week in Chicago, Tuesday through Thursday#LI-JH1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.EEO StatementIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.$100,000 - $112,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.Job SummaryJob number: R8406Profession: Business Functions and OperationsType: Full time