Performance Management Specialist

Position Overview THIS IS AN IN PERSON POSITION. The Performance Management Specialist plays a key role in supporting state agencies with the successful setup and launch of new employee expectations and agency performance evaluations. This position also blends processing responsibilities with direct customer interaction through our active phone IVR system. Key Responsibilities Performance Management Administration Initiation of employee performance measurements in the performance management system including launching agency expectations and evaluations. Process employee movements and updates in accordance with agency guidelines. Ensure accuracy and timeliness in system transactions and documentation. System & Requisition Support Assist hiring managers with system navigation and requisition‑related inquiries. Provide guidance on applicant processing and performance management workflows. Utilize multiple systems daily to complete transactions and resolve issues. Customer & Phone Support Respond to inbound calls through the IVR system from HR representatives across state agencies and prospective candidates applying for State of Florida positions. Provide clear, professional, and solution support. Document inquiries and resolutions accurately within appropriate systems. Collaboration & Continuous Improvement Partner with internal teams to resolve escalated or complex cases. Maintain flexibility to support business critical periods and changing priorities. Contribute to a positive, team focused work environment. Required Qualifications High School Diploma or equivalent required. Strong written and verbal communication skills. Experience using Microsoft Office tools, including Word and Excel. Ability to learn and navigate multiple systems efficiently. Strong organizational skills and attention to detail. Ability to adapt in a fast‑paced, process‑driven environment. Flexible, dependable, and customer service oriented. Preferred Qualifications Background in recruiting or talent acquisition. Experience supporting hiring managers or HR teams. Call center or service center experience. Benefits Health coverage Wellbeing programs Paid leave (vacation, sick, parental) Retirement plans Learning opportunities More Salary Pay Range Minimum - Maximum: $33,040.00 - $61,360.00 Employment Eligibility To be considered, you must have current and future work authorization in the country where you are applying, without the need for visa sponsorship by Strada. EEO Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter. #J-18808-Ljbffr