Manager On Duty

Manager On Duty (MOD)

We are seeking a mature person with strong leadership and customer-service skills to fill a part-time role 10-15 hours weekly on primarily nights and weekends.

General Function

Manager on Duty (MOD) in our facility a pivotal role in overseeing daily operations during their shifts, especially when the Director of Operations is not present. This dynamic position requires strong leadership, excellent communication, and exceptional customer service skills to ensure a safe, efficient, and enjoyable experience for staff and customers.

Job Responsibilities

· Maintain a clean facility by regularly addressing needs in reception, lobby, activity areas and throughout the building. · Use daily MoD checklist to create a regular pattern of opening, closing and daily activity and for trackable communication with other MoDs and facility management. · Lead in set up, configuration and clean up for all programs and special events or rental events. · Provide a positive user experience by anticipating and addressing all user concerns in a positive manner while supporting facility goals, programs and policies. · Supervise customer service, café, event and other facility staff in absence of program directors, ensuring smooth daily operations and proper daily closings. · Provide guidance and training to direct service staff as needed. · Supervise league games and staff (including referees) for all adult soccer leagues and other leagues as requested, and update league scores in Daysmart daily upon completion of games. · Be knowledgeable about programs and facility calendar, capture and direct prospect lead information, direct inquiries to appropriate staff. · Safely secure the facility at the end of closing shifts, including locking doors, activating alarms, and conducting final security and safety checks. · Administer the facility's Emergency Action Plan (EAP) as necessary and handle crisis management situations effectively. · Assist in the coordination and execution of large events and tournaments, gradually taking on a leadership role in managing events independently. · Additional tasks as assigned by Director of Operations and/or General Manager.

Education/Experience Required

· At the minimum, some high school level education required. · Adequate experience as determined by Director of Operations.

Training/Certifications Required

· The Nittany Valley Sports Centre will cover the expense of staff certifications so therefore staff will not be paid hourly to attend the certification course. Limitations regarding re-certifications are as follows: o The NVSC will only cover the re-certification cost for staff that plan to remain with the NVSC for 6 months after re-certification. o Staff not continuing employment with the NVSC are required to pay the cost of re-certification. · Current American Red Cross, ASHI or American Heart Association CPR/AED certification (valid 2 years). Must be acquired within 30 days of hire. · Current First Aid (valid 2 years). Must be acquired within 30 days of hire. · Successful completion of background check as conducted by General Manager.

Physical and Mental Conditions

· Must be able to see, hear and verbally respond to customers. · Required to stand, walk, sit, reach with hands and arms, climb stairs, balance, and stoop, kneel, crouch or crawl, talk, and hear. · Dexterity requirements range from simple to coordinated movements of appendages and torso to carry out job duties. · Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus · Light to medium work, with occasional lifting/carrying of objects with weights up to 75 pounds. · Must be able to cope with the physical and mental stress of the position. · Must be able to endure long periods of work without a break. · Work part of the time outdoors if applicable.

Effect on End Result

Provide a quality service environment that allows our guests and program members to focus on having a fulfilling, healthy experience in the Nittany Valley Sports Centre. Compensation: $15.50 per hour

As the premier indoor sports facility in State College, our mission is to be a vibrant community hub where people of all ages can engage in fun, healthy activities and build lasting connections. We achieve this by offering exceptional sports programs and hosting diverse events in a state-of-the-art facility.

You can count on our team to always promote fair play and opportunities for recreational and competitive sports activities. Explore our website to uncover details about our recreational leagues, competitive leagues, speed and agility classes, seasonal camps, skills training, and much more. You've just discovered your new go-to destination for honing your talents, improving your health and fitness, and connecting with your community.