Customer Relations & Front Office Coordinator

Job Description

Job Description

CUSTOMER RELATIONS & FRONT OFFICE COORDINATOR

All Florida Security Services – Port St. Lucie, FL

Full-Time | Monday–Friday | 9:00 AM–5:00 PM (30-Minute Lunch)

Pay: Competitive hourly wage based on experience (Please include your desired pay when applying.)

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THIS ISN'T YOUR AVERAGE DESK JOB...

If you're looking for a quiet receptionist position where you answer a few phones and sit behind a desk all day...

This isn't it.

If you enjoy staying busy, solving problems, helping people, organizing moving parts, and making sure nothing falls through the cracks...

Keep reading.

At All Florida Security Services, our Front Office Coordinator is the heartbeat of our company and the "air traffic controller" of our daily operations.

Every phone call, client, student, applicant, visitor, employee, and vendor interaction begins here.

You'll help keep communication flowing, operations organized, customers happy, and our team moving forward.

No two days are ever the same.

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WHO WE ARE...

All Florida Security Services is an award-winning, family-owned company proudly serving Florida's Treasure Coast since 1998.

We don't believe in being "just another security company."

We believe in professionalism, leadership, accountability, customer experience, and building long-term relationships with both our clients and employees.

Our growing organization includes:

• Professional Security Agency

• Security Officer Training Center

• Firearms Training

• Duty Gear Store

• Emergency First Aid Training

• Private Investigation Agency

• Bail Bond Division

We're proud of our reputation, our culture, and the difference we make in our community—and we're looking for someone who wants to grow with us.

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WHAT YOU'LL DO...

As our Customer Relations & Front Office Coordinator, you'll become the first impression of our company while helping keep daily operations running efficiently.

Customer Relations

• Welcome clients, students, applicants, and visitors

• Answer incoming phone calls, emails, and inquiries professionally

• Deliver exceptional customer service

• Create a warm, welcoming, and professional office environment

Student Services

• Register students for training classes

• Maintain class schedules and rosters

• Prepare class materials

• Coordinate confirmations, reminders, and transfers

• Assist students with questions throughout the registration process

Lead & Client Communications

• Respond to website inquiries and phone leads

• Follow up with prospective customers

• Track communications and customer interactions

• Support sales and customer relationship efforts

Administrative Operations

• Filing, scanning, printing, and document organization

• Prepare reports and spreadsheets

• Maintain office and training inventory

• Coordinate supplies and materials

• Support executive administrative projects

• Help maintain organized workflows and accountability

Customer Experience

• Professionally resolve customer concerns

• Encourage customer reviews and testimonials

• Help maintain our award-winning reputation

Technology You'll Use

We believe technology should make work easier, not harder.

You'll receive training on our systems, including:

• Microsoft Office

• Google Workspace

• CRM software

• Digital scheduling systems

• Task management software

• AI-powered productivity tools

No advanced experience is required.

A willingness to learn is.

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YOU'RE PROBABLY A GREAT FIT IF YOU...

✔ Love helping people

✔ Thrive in a fast-paced environment

✔ Enjoy staying organized

✔ Naturally notice details others miss

✔ Think ahead instead of waiting for instructions

✔ Stay calm under pressure

✔ Learn technology quickly

✔ Take pride in your professionalism

✔ Enjoy solving problems

✔ Like improving systems and processes

✔ Want a career—not just another job

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THIS POSITION IS NOT A GOOD FIT IF YOU...

• Prefer slow-paced workdays

• Become overwhelmed by multiple priorities

• Need constant supervision

• Resist change or new technology

• Dislike multitasking

• Avoid accountability

• Wait to be told what to do next

• Want to spend most of the day sitting behind a desk

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PREFERRED QUALIFICATIONS

• Customer service experience

• Administrative or office experience

• Front office or reception experience

• Scheduling or coordination experience

• Microsoft Office or Google Workspace

• Strong communication skills

• Professional appearance and demeanor

• Reliable attendance

• Ability to maintain confidentiality

• Comfortable learning CRM software, task management systems, and AI tools

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BONUS EXPERIENCE

Helpful but not required:

• Retail

• Sales support

• Marketing

• Social media

• Inventory management

• Training coordination

• CRM software

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PHYSICAL REQUIREMENTS

This is an active office position.

You should be comfortable:

• Walking throughout the office

• Greeting customers throughout the day

• Standing for extended periods as needed

• Occasionally lifting office or training materials (up to approximately 25 pounds)

• Moving between multiple work areas during the day

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OUR CULTURE

Our company operates using organized systems, clear expectations, teamwork, accountability, and continuous improvement.

You don't need to know all of our software before you start.

===== >>> We'll teach you.

What matters most is your attitude, professionalism, organization, communication skills, adaptability, initiative, and willingness to learn.

We're looking for someone who wants to become an important part of our team—not just fill a position.

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WHY JOIN OUR TEAM?

• Monday-Friday schedule (No overnight shifts)

• Growing company established in 1998

• Paid training

• Opportunity for advancement

• Supportive leadership

• Positive team environment

• Variety, every day is different

• Learn customer service, operations, business administration, leadership, sales, technology, and AI tools

• Make a real impact on the success of our company

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READY TO JOIN US?

If you're looking for more than "just another office job" and want to become an important part of a growing company where your work truly matters, we'd love to hear from you.

Please submit your resume and include a few sentences explaining why you believe you'd be a great fit for this position.

We look forward to meeting you!

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*Please note: We carefully review every application. Candidates selected to move forward will receive a follow-up message asking them to confirm their continued interest before interviews are scheduled. Prompt responses help demonstrate professionalism and interest in the position.

 

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Company Description

All Florida Security Services is a licensed security agency and professional training center serving Florida’s East Coast since 2010.

We provide armed and unarmed security services to residential and commercial clients, along with state-certified security and firearms training programs.

Our company is built on three core principles:
Safety. Professionalism. Development.

We are not a “warm body” security company, and we are not a volume-driven training facility.
We hold our officers and instructors to high operational and instructional standards, emphasizing accountability, discipline, and respect.

We value individuals who:
- Take pride in their profession
- Maintain strong safety awareness
- Communicate clearly and professionally
- Follow structured systems and leadership direction
- Seek long-term alignment within an established organization

If you are looking to represent a respected, standards-driven company on the Treasure Coast, we encourage you to apply.

Company Description

All Florida Security Services is a licensed security agency and professional training center serving Florida’s East Coast since 2010.\r\n\r\nWe provide armed and unarmed security services to residential and commercial clients, along with state-certified security and firearms training programs.\r\n\r\nOur company is built on three core principles:\r\nSafety. Professionalism. Development.\r\n\r\nWe are not a “warm body” security company, and we are not a volume-driven training facility. \r\nWe hold our officers and instructors to high operational and instructional standards, emphasizing accountability, discipline, and respect.\r\n\r\nWe value individuals who:\r\n- Take pride in their profession\r\n- Maintain strong safety awareness\r\n- Communicate clearly and professionally\r\n- Follow structured systems and leadership direction\r\n- Seek long-term alignment within an established organization\r\n\r\nIf you are looking to represent a respected, standards-driven company on the Treasure Coast, we encourage you to apply.