Account Retention Specialists - Collections & Customer Solutions

Description: 4x Best Places to Work in PA (2022-2025) ¡Ahora contratando! Se habla español Looking for more than just a job? At Majik, you'll build real relationships, earn bonuses, and grow your career. No rent-to-own experience? No problem — we train you. "I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - Donae Who We Are We Serve Others We Do What It Takes We Own It We're passionate about helping employees grow and delivering great customer experiences! Pay + Perks

• Starting at $16+/hr & Monthly Bonus Potential
• 3 Weeks PTO + Paid Holidays
• 401(k) with Company Match (up to 6%)
• Low-cost Medical, Dental, Vision
• Employee Discounts + Loyalty Rewards
• Career Advancement Opportunities (we promote from within)
• Weekly Pay
• Reimbursement Toward Home & Vehicle Purchase (after 1 year)
• Bilingual candidates may earn additional pay!
• ...and so much more!

What You'll Do

• Own customer accounts and work proactively to keep them current
• Analyze account activity and determine appropriate solutions
• Communicate with customers, references, and landlords
• Collect and process payments accurately (in-store and field)
• Maintain accurate documentation and account records
• Manage field visits professionally and efficiently
• Resolve customer concerns while protecting company standards
• Meet and exceed performance goals related to collections and retention

Requirements: What We're Looking For

• High school diploma or GED
• 1+ year of experience in collections, retail, or customer-focused roles preferred
• Strong communication and conflict resolution skills
• Highly organized with attention to detail
• Self-motivated, accountable, and results-driven
• Comfortable using systems to manage accounts
• Valid driver's license with insurable driving record
• Willingness to travel locally for customer visits
• Ability to lift up to 25 lbs (with assistance for heavier items)

Schedule Full-time (40 hours/week), 5-day workweek Monday-Friday: 10am-7pm, Saturday: 10am-6pm (required), Sunday: Closed Schedules may vary based on business needs Additional Information Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law. Compensation details: 16-20 Hourly Wage PI13c889670762-29400-41226879 MAJIK Enterprises International Inc.