System Support Analyst

Location: St. Louis Job Description Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware. Install and configure desktop computer systems running Windows, Macintosh OS and peripherals Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community Provide installation of faculty and staff computers Provide virus remediation Provide and maintain laptops for checkout Provide desktop reimaging services Have the ability to support Managed Printing and software associated with printing Provide Triton Cards for faculty, staff, students and vendors Minimum Qualifications An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary. Preferred Qualifications Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation hardware/software/operating systems. Windows 11 and Apple Experience. Very strong customer service skills. Experience imaging and setting up systems preferred. Shift 8-5pm Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please email the Office of Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr