Transaction and Communication Lead - Change Management

Job Description

Job Description

This isn't a standard change management opportunity. You're walking into an active, high-stakes technology transformation — with a clear mandate to move it forward.

A large retail technology program is in the middle of a strategic reset. The technology is sound. Adoption is the challenge — and the opportunity. What's been missing is a compelling narrative, rebuilt trust, and the organizational connectivity to make change land. That's the role you'll play.

What you'll own:

You'll lead the Communications POD, defining how store teams, managers, and field leadership understand why this system matters and where the program is headed. Your messaging will be honest and phased — distinguishing active fixes from future improvements — and grounded in transparency rather than polish.

But this role goes beyond communications. You'll serve as the change management thread running through cross-functional delivery teams. That means working alongside analysts to turn technical changes into clear, user-friendly guidance, weaving change practices into live workstreams, and making sure the right people have the right information at every milestone.

You'll also play a key role in shifting team culture — from reactive and siloed to collaborative and accountable — through structured retrospectives, aligned stakeholder sessions, and a relentless focus on go-live readiness.

What you bring:

• Solid change management and communications experience in technology or retail environments

• A confident presence — you lead meetings well, write with clarity, and build credibility quickly

• A results-driven mindset balanced with the structure to execute within 30/60/90-day frameworks

• The ability to stay grounded in ambiguity while bringing clarity to those around you

If complexity energizes you, simplifying it is your strength, and you're ready to make a visible impact — this role deserves a closer look.