Service Supervisor

Job Description
This is a leadership role overseeing a team of 7 to 10 field technicians, service specialists, coordinators, and inspectors in the fire alarm and life safety space. You will be responsible for service delivery, cost control, safety, and customer satisfaction across the local market. The hiring manager is specifically targeting veterans for the leadership foundation and discipline that comes with a military background.

What You'll Do:

• Lead and supervise a team of approximately 7 to 10 field specialists, service specialists, coordinators, and inspectors
• Manage resources, costs, safety, and quality assurance for service delivery and growth of the existing customer base
• Execute customer service program commitments, time and material work, and parts sales
• Train and mentor team members patiently while serving as a role model in the department
• Apply financial analysis and cost control, including gross margin calculations, to drive results

Requirements

• Strong leadership skills with the ability to train and develop others; military leadership experience is highly valued
• Experience or strong working knowledge of fire alarm, sprinkler, or low voltage life safety systems (1 to 2 years preferred, but willingness to learn matters more than years in the industry)
• Solid communication, comprehension, and "likability" to lead a team that includes tenured personnel
• Proficient with Microsoft Outlook, Project, Excel, Word, and PowerPoint
• College degree, trade school, or equivalent experience

Benefits

This Company fosters a supportive, accessible, and inclusive environment in which all individuals can realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave