Manager, Partner Success

Manager, Partner Success Central/East Coast About Sandy Hook Promise Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP’s mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the lifesaving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help. SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships. SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012. Commitment to Belonging, Community, Engagement, and Respect SHP strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect. We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging. SHP encourages individuals who share our commitment to these core values and to our mission to apply. Travel Requirements This role requires regular travel (approximately 25% of the time). Candidates should reside within a reasonable distance of a major airport to ensure efficient, cost-effective travel. Team members are expected to make thoughtful travel decisions that balance cost, convenience, and sustainability, including the use of public transportation or alternative options when appropriate. About the Role As the Manager of Partner Success, you will play a crucial role in fostering and maintaining strong relationships with educational partners to drive success and growth within the K-12 education sector on the Central/East Coasts. You will be responsible for ensuring that partners are supported, engaged, and equipped with the necessary resources to effectively implement and utilize SHP programs and provide ongoing support with how to strengthen existing implementations. The ideal candidate for this position will demonstrate the ability to work cross-functionally within the SHP organization. This position reports to the Director, Partner Success. Job Responsibilities Serve as the primary day-to-day lead for program implementation Manage a portfolio of mid- to large-population K-12 partners in the region (US West, Central, or East) Manage a prescribed cadence of implementation and ongoing account management and cross-sales activities for partners in assigned portfolio Work closely with Business Development and Implementation teams to steward partners through the contracting and implementation processes Develop knowledge of full suite of SHP offerings Provide first-tier support for partners using SHP products and services Ensure school districts onboard SHP programs with fidelity, manage district partnerships and serve as the implementation relationship owner for SHP partners Gather, monitor, and record implementation success metrics at regular intervals; document these metrics and all significant customer interactions Adhere to established criteria for conducting partner success meetings tailored to specific market segments ensuring alignment with partner’s needs, goals, and objectives Utilize comprehensive product knowledge to provide exceptional customer support by addressing inquiries, trouble-shooting issues and offering tailored solutions Collaborate with district and school leaders to support partners in achieving key performance indicators aimed at improving student well-being and safety Monitor regional trends impacting gun violence prevention practices Work in collaboration with Business Development team and Implementation team to take a partner-centric approach to ongoing support and coordinate training Support and inform district leaders about Students Against Violence Everywhere (SAVE) Promise Club implementation across their district. Work with grants team and finance team to ensure grant compliance and monitor and track progress according to grant policies and procedures Have a basic understanding of data literacy and willingness to use and refer to data Other duties as identified given organizational needs Desired Skills and Experience Exceptional organizational/time-management skills and ability to juggle multiple tasks Demonstrated attention to detail and accuracy Demonstrated flexibility and ability to adapt to change Strong written and oral communication skills Self-starter with positive energy, a sense of resourcefulness, entrepreneurial spirit, and the ability to work independently Quick learner with advanced technology skills and a proven ability to navigate complex digital systems to onboard and support partners efficiently. Experienced in Salesforce, data dashboards, and presentation platforms used for virtual training, partner engagement, and implementation tracking. Strong proficiency with MS Office Suite, including Outlook, Word, Excel, and PowerPoint Demonstrated ability to work remotely and report in through a remote, de-centralized staffing structure; previous experience working remotely highly desirable Demonstrated understanding of how role and work fits into an organization and its mission Knowledge of grant funding guidelines a plus. Benefits and Salary Range The starting salary range for this position is $65,000-$75,000. SHP uses a structured internal rubric to guide salary placement and ensure equitable pay. Typically, new hires are placed at the start of the salary range to ensure equity with current employees, and as a practice, we do not negotiate salaries. SHP offers a competitive benefits package, including: Unlimited PTO Flexible schedules Paid holidays and 10 days sick leave Paid parental leave Health, dental, and vision Employer paid life insurance and short- and long-term disability 401k match Professional development stipend Wellness & mental health support Employer Paid Employee Assistance Program. Our organization operates within a distributed workforce, allowing for location flexibility across the country for most positions. We provide remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $40, and monthly cell phone reimbursement up to $50. Additional Instructions You will receive an artifact request shortly after the auto-response post application. Please return your artifact to us within a 48-hour window to be considered for this role. Equal Opportunity Employment SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. SHP does not make employment related decisions based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting multiculturalism and inclusion so that all SHP employees feel valued and respected. We believe deeply that a diverse workforce comprised of people of all beliefs, backgrounds, and life experiences who seek to prevent gun violence and stop the tragic loss of life will make SHP a stronger, more effective organization.