Senior Manager, Partner Success

Saviynt Identity Platform Manager

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.

What You Will Be Doing

• Gather feedback to drive continual improvements with Saviynt processes, community tools and systems.
• Understand partner's strategic goals and advise on how to achieve them
• Feedback to partner on how they can improve their "Ways of working" based on information gathered from the field as well as internal data metrics
• Working with CSMs, TAMs and Expert Services to build a picture of a partner's strengths and weaknesses as well as projects at risk
• Track go-live dates in your region, identify aged/deferred go-lives at risk
• For projects/go-lives at risk, identify causes and recommend possible interventions (Expert Services, Support Operations escalation, CSM/TAM ownership)
• Profile partners by geography, experience and performance to assist Partner Directors and Sales Directors with recommendations to clients. Data points include – No. of successful deployments, No. trained/certified resources, Saviynt Solutions contributions.
• Monitor and measure partner's engagement with Freshdesk, Forums, Documentation Portal, Ideas Portal and Saviynt Exchange
• From data driven analysis, identify trends at a regional and global level and devise strategies for field teams to adopt
• Attend Partner Focused events and either present on related topics or host workshops to share knowledge increase partner engagement
• Create content for quarterly Partner Newsletter that adds value to the partner's capabilities and knowledge
• Support the Partner Director in managing the partners performance with evidential facts to enable a robust dialogue
• Challenge the Status Quo and identify areas for improvement both externally with partners and internally with functional teams
• Communicate the Saviynt vision and product roadmap
• Managing upsell and cross-sell opportunities
• Driving expansion opportunities
• Negotiating contracts and pricing

What You Bring

• Bachelor's/ equivalent in Engineering
• 10+ years of experience in a channel/partner management enablement or a related role within IAM/IGA organization
• Thorough domain knowledge in all areas of IAG
• Strong understanding of channel sales dynamics, partner ecosystems, and go-to-market strategies with a proven track record of building scalable training programs.
• Excellent communication, presentation, and interpersonal skills with demonstrated experience in working cross functionally to build content and deliver trainings.
• Experience with Federal and Governmental entities is preferred.
• Experience with sales enablement tools and platforms is preferred.
• Deep understanding of sales processes, methodologies, and best practices.
• User Lifecycle Management, Provisioning and Reconciliation
• Direct customer or partner interaction and management skills
• Strong technical presentation and communication skills, both verbal and written
• Ability to present and communicate at an executive level
• Must be able to thrive in a fast paced, high-energy environment
• Ability to work independently, adapt quickly, and maintain a positive attitude

If required for this role, you will:

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
• Data Classification, Retention & Handling Policy
• Incident Response Policy/Procedures
• Business Continuity/Disaster Recovery Policy/Procedures
• Mobile Device Policy
• Account Management Policy
• Access Control Policy
• Personnel Security Policy
• Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.