Senior Manager, Partner Customer Success

Overview Ready to lead at scale and drive transformative impact? As an M2, Partner Success Manager (PSM) Leader at Intuit, you are at the helm of shaping the future of customer success for our largest Accounting firm partnerships. This isn’t just about managing a team—it’s about leading leaders. You’ll guide Partner Success Managers, responsible for building deep customer relationships with firms, driving adoption, and ensuring long-term success. As a visionary leader, you’ll design and execute strategic initiatives, scale operations efficiently, and foster a culture of excellence, collaboration, and innovation. You’ll work across functions, influence key decision-makers, and drive game-changing customer engagement strategies. If you thrive in fast-moving, high-growth environments, and you’re ready to elevate a world-class team, this is your opportunity. Responsibilities Lead, mentor, and develop a team of Partner Success Managers, ensuring alignment with company objectives and adherence to best practices in customer success. The goal is to cultivate a highly talented and engaged future workforce. Drive strategic progress toward performance targets by providing oversight and inspecting results. This includes using operational mechanisms, such as weekly, monthly, and quarterly business reviews, with both internal and external stakeholders to evaluate performance. Drive customer retention and expansion by developing scalable engagement strategies, optimizing onboarding, and improving customer health scores for mid-market businesses with complex operations. Monitor and inspect the firm health score, tying it directly to the end-to-end experience delivery across the entire suite of Intuit products and services (including QBO, QBOA, IAS, and IES). Implement operational frameworks and performance metrics to enhance the efficiency and effectiveness of PSM teams. Act as a strategic partner between Customer Success, Customer Success Managers (CSMs), Sales, Product, and Support teams to ensure a seamless customer journey for clients managing multi-location operations, supply chain challenges, and service-based revenue models. Advocate for customer needs, providing insights to product teams to influence future all Intuit products and services; to include QBO, QBOA, IAS, IES and services. Oversee high-priority customer escalations, ensuring quick resolution and long-term customer satisfaction. Foster a culture of innovation, collaboration, and continuous improvement, driving engagement and professional growth within the PSM organization. Leverage data-driven insights to optimize customer success strategies, refine processes, and measure overall impact. Qualifications 7+ years of experience in customer success leadership, account management, or enterprise client engagement, with a strong focus on mid-market B2B industries. Proven ability to lead and scale high-performing teams in a customer-centric environment. Strong expertise in SaaS solutions, financial management, or enterprise software, with a deep understanding of all of Intuit products and services which includes products such as QBO, QBOA, IAS Intuit Enterprise Suite (IES) and its relevance for mid-market clients. Proven background in developing strategic plans, optimizing business processes, and leading change management initiatives. Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration. A data-driven approach, utilizing analytics and performance metrics, is essential for informed decision-making. Demonstrated passion for ensuring customer success, fostering innovation, and cultivating enduring client relationships, particularly within the mid-market segment. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Atlanta, GA: $135,500-$183,500 Plano, TX: $135,500-$183,500 #J-18808-Ljbffr Intuit Inc.