Senior Implementation Partner, In-Store

About the Team The Customer Success team at DoorDash supports and powers the SevenRooms product, helping hospitality operators unlock the full value of the platform. We are a global, collaborative group of relationship builders, problem solvers, and product experts who help drive successful adoption and long‑term growth. Our team helps customers build stronger relationships with their guests and run more effective In‑Store operations. About the Role As a Senior Implementation Partner, you will lead the onboarding and launch of new customers on the SevenRooms platform. You’ll own the end‑to‑end implementations for multi‑location and enterprise hospitality operators, serving as a trusted advisor from start through successful go‑live and early adoption. In this role you will operate with autonomy, navigate ambiguity, influence cross‑functional partners, and tailor implementation strategies to meet each customer’s unique business needs. This role is ideal for someone who thrives in customer‐facing work, enjoys problem‑solving, and is energized by helping businesses adopt new technology. You’ll report to the Regional Lead and work cross‑functionally with Sales, Customer Success, and other teams across DoorDash to ensure a seamless handoff and strong product adoption. Beyond customer delivery, you will mentor peers, contribute to process improvements, and help scale best practices as the business grows. We expect this role to be flexible, with some time in office and some time remote. You will need the ability to travel as needed for in‑person collaboration through training, offsites, team‑building events, and other business‑related necessities. Responsibilities Act as a strategic partner across departments, including Sales, Product, and Customer Success; ensure alignment on complex client objectives from pre‑sale through ongoing support while leading cross‑functional initiatives to optimize the implementation process. Take ownership of the implementation lifecycle for complex, multi‑location, and high‑value enterprise accounts; develop tailored implementation strategies to meet each client’s unique requirements with a focus on maximizing value, driving platform adoption, and achieving ROI. Design, organize, and deliver comprehensive onsite training sessions for key clients; tailor training content to address each client’s specific needs, ensuring full platform adoption and alignment with their business goals. Lead the strategic planning, scheduling, and resource management of high‑stakes implementation projects; anticipate and manage cross‑functional dependencies while proactively identifying risks and taking ownership of solutions to keep projects on track. Actively contribute to the onboarding and training of new team members; share best practices, insights, and technical expertise to accelerate their development while serving as a mentor through the complexities of enterprise implementations. Qualifications 4+ years of experience in customer‑facing roles such as implementation, onboarding, account management or support – ideally within SaaS or hospitality. Experience leading complex or enterprise implementations, including multi‑location or high‑value customers. Strong project management skills, with a proven ability to manage multiple workstreams, stakeholders, and deadlines. Excellent written, verbal, and presentation skills – with the ability to communicate technical concepts clearly to non‑technical audiences. A consultative, solutions‑oriented mindset and experience building trusted relationships with senior customer stakeholders. Comfort operating in ambiguity, influencing without authority, and adapting quickly as priorities evolve. Familiarity with tools such as Salesforce, Zoom, Smartsheet, Google or similar project management and CRM platforms. Benefits We offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program. Pay range: $81,300 – $142,000 USD (US, including Illinois and Colorado). Total on‑target earnings (base + commissions) $102,000 – $150,000 USD. Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non‑Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent other subtler forms of inappropriate behavior from gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Accommodation of Disabilities If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr DoorDash