Call Center Supervisor

Call Center Supervisor (Healthcare)

Location: Queenstown, MD (On-site)

Pay: $24–$26/hour (Flexible based on experience)

Overview

We are seeking an experienced Call Center Supervisor to lead a team in a fast-paced healthcare environment. This role is ideal for a hands-on leader who can oversee daily call center operations, support staff development, and ensure high-quality patient interactions while driving performance metrics.

You will play a key role in maintaining operational efficiency and delivering a strong patient experience through effective leadership and process management.

Key Responsibilities

• Supervise and support daily operations of the call center team
• Train, coach, and develop staff to meet performance goals and quality standards
• Monitor and ensure team performance meets KPIs (80%+ QA/metrics)
• Handle escalated patient issues and ensure timely resolution
• Oversee patient scheduling, registration, insurance verification, and billing processes
• Maintain accurate patient records within the EMR system
• Ensure compliance with healthcare regulations and internal procedures
• Assist with high call volumes as needed to support the team
• Collaborate with leadership to improve workflows and operational processes

Required Qualifications

• 3–5+ years of experience in a healthcare call center or medical front office
• Prior experience in a lead, supervisor, or team lead role
• Strong knowledge of EMR systems and medical office workflows
• Understanding of insurance processes, billing, and patient registration
• Familiarity with medical terminology, ICD-9, and CPT coding
• Proven ability to manage performance metrics and team accountability
• Excellent leadership, communication, and problem-solving skills

✅ We are also open to candidates from Patient Access or Medical Assistant leadership backgrounds - as long as they have direct experience overseeing staff and come from a healthcare setting (MUST have healthcare experience)

What We’re Looking For

• A hands-on leader who can motivate, coach, and guide a team
• Strong customer service mindset with a focus on patient experience
• Ability to handle escalations professionally and efficiently
• Detail-oriented and highly organized in a fast-paced environment
• Comfortable stepping in to support calls during high-volume periods

Work Environment

• Office-based, team-oriented healthcare setting
• High-volume, fast-paced call center environment
• Frequent interaction with patients, staff, and leadership

Why This Opportunity

• Opportunity to step into a leadership role within healthcare operations
• Direct impact on patient experience and team performance
• Collaborative environment with leadership support
• Gain valuable experience managing metrics and improving processes

Job Type & Location

This is a Contract to Hire position based out of Queenstown, MD.

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Queenstown,MD.

This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.