Client Service Representative

Overnight Client Service Representative

We are looking for motivated, dependable, and customer-focused individuals to join our team as a Client Service Representative. If you are goal-oriented, take initiative, show up on time, and are eager to learn and grow, we'd love to meet you.

At VCA Animal Hospitals, our mission is simple: your pet's health is our top priority, and excellent service is our goal. Our Client Service Representatives play a key role in making every visit positive and stress-free for both pets and their owners.

What You'll Do

As the first point of contact for our clients, you will:

• Greet clients and their pets warmly and professionally
• Answer phone calls and schedule appointments
• Guide clients and pets to exam rooms
• Follow up with clients and reach out to new or prospective clients
• Explain treatment plans, invoices, and payment options clearly
• Help clients with prescriptions and enrolling in our online pharmacy services
• Answer general pet care questions (non-medical topics like flea prevention, house training, etc.)
• Keep medical records organized and up to date
• Help keep the hospital clean, safe, and welcoming (inside and outside)

What We're Looking For

• Goal-oriented and self-motivated individuals
• Punctual, reliable, and responsible
• Friendly, professional, and confident communicating with clients
• Willing to learn and grow in a fast-paced environment
• Comfortable multitasking and staying organized
• A positive attitude and strong work ethic

Benefits

We offer a competitive benefits package, including:

• Medical, dental, and vision insurance
• Paid vacation and sick time
• 401(k) retirement plan
• Generous employee pet discounts
• Opportunities for growth and career development

This position description outlines the general responsibilities of the role. Duties may change as needed to support hospital operations.