Front Desk Agent

Company Overview Hotel Arya is a premier hospitality property located in Miami, part of the MVR Group portfolio. As a leading boutique hotel, we specialize in delivering exceptional guest experiences while maintaining the highest standards of service and professionalism. Hotel Arya combines personalized service with the flexibility and modern amenities today’s travelers expect, driven by a commitment to maximizing guest satisfaction and profitability Our company is built on the values of trust, excellence, service, teamwork, care for our people, and resourcefulness. These values guide our commitment to delivering outstanding hospitality experiences while maintaining operational and financial integrity. Position Summary Hotel Arya is looking for a polished, guest-focused Front Desk Agent to be the face of our boutique hotel in Miami. In this role, you will create welcoming first and last impressions, manage check-ins and check-outs, support reservations, respond to guest needs, and help keep daily front desk operations running smoothly. The ideal candidate thrives in a fast-paced hospitality environment, communicates with warmth and professionalism, and takes pride in delivering 5-star guest experiences. Core Competencies Trust: Acts with integrity in every guest and team interaction. Handles sensitive guest information, payments, and complaints with full accountability and discretion. Excellence: Holds a high personal standard for every touchpoint of the guest experience. Takes initiative to go beyond the basics and deliver service that exceeds expectations. Service: Puts the guest first in every situation. Responds with urgency, warmth, and care to create seamless, memorable stays from check-in to check-out. Teamwork: Communicates openly and collaborates effectively with housekeeping, maintenance, and management to ensure smooth operations across all shifts. Resourcefulness: Finds creative, practical solutions to guest challenges and operational issues. Leverages available tools and systems to work efficiently and smartly. What You’ll Do Welcome guests warmly and complete check-in and check-out procedures accurately and efficiently Serve as the main point of contact for guest inquiries, requests, and concerns Manage reservations, room assignments, guest profiles, and special requests using Visual Matrix PMS Process payments, issue receipts, and maintain accurate billing records Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and guest satisfaction Communicate clearly and professionally by phone, email, and in person Handle guest complaints and service recovery situations with empathy and confidence Maintain a clean, organized, and welcoming front desk and lobby area Uphold Hotel Arya’s brand standards in appearance, communication, and guest interaction Support upselling opportunities for room upgrades, amenities, and hotel services Required Qualifications Minimum 1 year of front desk, guest services, or hospitality experience Experience with property management systems or similar hotel software Strong verbal and written communication skills in English Bilingual Spanish skills are a plus Ability to work flexible shifts, including mornings, evenings, weekends, and holidays Professional appearance and demeanor Strong problem-solving skills and ability to remain calm under pressure Basic math and cash handling accuracy High school diploma or equivalent required A hospitality or tourism degree is a plus Compensation, Benefits & More Compensation: $16 per hour (with bonus potential based on performance) Benefits: Paid time off such as PTO, sick days, and vacation days Health insurance Schedule: Flexible shifts, including mornings, evenings, weekends, and holidays in rotation Job Type: W2, Full-time position Location: Miami, FL #J-18808-Ljbffr