Patient Access Representative I
SSM Health
It's more than a career, it's a calling.
MO-SSM Health St. Joseph Hospital - Lake Saint Louis
Worker Type
Regular
Job Highlights:
Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.
Full Time Days Patient Access Representative - SSM Health St. Joseph Hospital - Lake Saint Louis, MO
Schedule : Variable schedule, 9am - 7:30pm, to include rotating weekends and holidays.
Location : SSM Health St. Joseph Hospital - Lake Saint Louis, MO
Qualifications : Patient Access, EHR, Healthcare, and Customer Service experience
What Makes This Role Unique
This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.
If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.
Why Join SSM Health
You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:
- Competitive pay and benefits
- Career development opportunities within a large, integrated health system
- Supportive leadership and a collaborative team environment
Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.
Apply today. SSM Health –We bring out the incredible in you, everyday.
Job Summary
Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
- Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
- Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
- Assists with coordination of activities related to insurance pre-certification/authorization.
- Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
- Performs clerical and reception duties associated with patient registration.
- Performs other duties as assigned.
EDUCATION
- High School diploma/GED or 10 years of work experience
EXPERIENCE
- No experience required
PHYSICAL REQUIREMENTS
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
- None
Department
8701250033 PAS - St. Joseph Hospital West
Work Shift
Variable Shift (United States of America)
Scheduled Weekly Hours
40
SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination
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