Product Director Speech and Voice AI/ML

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Senior Product Manager in the Speech and Voice AI/ML Team, you will be responsible for a high-impact product domain that is experiencing rapid growth and will have a unique opportunity to shape the future of voice-enabled Applied AI as well as the future of banking. You will navigate an incredibly complex domain, innovate quickly, and ship products with the highest standards of reliability.

Job responsibilities

• Build strong, strategic relationships with clients across the firm; you are highly collaborative, can influence senior stakeholders and interface successfully between clients, technology, and data science.
• Drive business development by creating and executing a comprehensive commercial plan aimed at growing adoption and pursuing significant commercial impact.
• Excel in strategic product thinking and execution, from thinking creatively and making the right bets to managing requirements and being responsible for product outcomes.
• Effectively communicate your vision to management, stakeholders, and users. Develop and maintain a clear product strategy and roadmap.
• Design metrics and KPIs to measure feature/product success, ensuring your team and stakeholders understand what success looks like and how it’s measured.
• Test new features, approve launches, and engage stakeholders early through previews and pilots.
• Design and develop launch/roadshow content, and work with stakeholders to create platforms to showcase new capabilities and measurable value.
• Collect user testimonials and feedback on a regular basis, iterating the product to create ongoing business value.
• Champion and drive adoption of AI-native ways of working within the product team, embedding AI-assisted discovery, experimentation, and evaluation into day-to-day product development.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Strong grasp of financial markets, organizational business functions, cross-functional financial business operations, and interdependencies across business units.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience in cloud computing and architecture, ML platform processes, and tools spanning data ingestion, data engineering, data quality, data orchestration, end-to-end infrastructure, usage/consumption, and data privacy considerations and governance.
• Experience working on projects involving the ML development lifecycle (MDLC), including annotation, model training, model serving, scoring, pre/post-processing, productionization, feedback capture, and model governance (legal, compliance, risk).
• Ability to convert ambiguous needs into scalable business solutions. Your solutions are driven by logic, reason, and empirical observations.
• Strong team player who can skillfully collaborate across a cross-functional team to drive outcomes.
• Exceptional communication skills, enabling you to represent the product effectively with senior stakeholders and influence key decision-makers.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience in operations, front office, or consulting within financial markets is a plus.
• Practical knowledge of JIRA to manage execution and build roadmaps.
• Comfortable using tools like Figma, Miro, or Zeplin for running design-thinking sessions.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Define the product roadmap, inspire a high-performing team, and monitor market trends to shape product innovations