Territory Manager

Territory ManagerSkip to main content#Territory Manager page is loaded## Territory ManagerApplylocations: Phoenix AZtime type: Full timeposted on: Posted Todayjob requisition id: JR100754**Job Title:**Territory Manager**Department:**Business Development**Job Status:**Exempt**Compensation:****Direct Reports:**Yes**COMPANY OVERVIEW**CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!**SALARY:** $78,000-90,000, based on education and experience.**LOCATION:** Must be located in the Phoenix, AZ area.**JOB SUMMARY** The Territory Manager is responsible for building and managing a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation through consultative, relationship-focused sales. The Territory Manager will qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. This role will work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages.**ESSENTIAL JOB DUTIES*** Qualify 25+ inbound leads per week using structured discovery process (1 week qualification period).* Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements.* Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors.* Manage 3-week conversion period with systematic follow-up and proactive customer engagement.* Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support.* Maintain 50+ retained customer relationships with consistent touchpoints and value-added service.* Use CRM daily to track all activities, opportunities, and customer interactions accurately.* Follow established sales process and complete assigned tasks within company systems.* Coordinate with operations, customer service, and claims teams to resolve issues.* Target: $750k annual revenue growth (8-10 new $50k+ customers per year).* Identify and qualify truckload opportunities through customer conversations and coordinate introductions to NAL.* Cover one or more designated sales territories, traveling as needed to develop new business, service existing accounts, and maintain consistent customer contact within the assigned geographic area(s).* Other duties as assigned.**JOB SPECIFICATIONS** **Skills and Knowledge*** Strong interpersonal skills with the ability to effectively engage with individuals from diverse backgrounds.* Must possess excellent organizational, communication (written and verbal), analytical, and decision-making skills.* 1-3 years of sales experience, preferably in the LTL, logistics, or transportation services.* B2B sales experience preferred but not required.* Comfortable with technology: CRM systems, mobile applications, Microsoft Office.* Ability to work within structured processes.* Self-motivated with ability to work independently.* Valid driver's license and reliable transportation.**Work Conditions*** Extensive time out of the standard office environment (60-80%).* Ability to travel when necessary.* Ability to work irregular hours and/or on weekends as necessary. #J-18808-Ljbffr