Customer Service Representative

Customer Service RepresentativeThe Customer Service Representative is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The CSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement.Compensation$18–$20 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.Why Join World:Strong growth opportunities – Many of our leaders, including executives, started in this rolePromote-from-within culture – A large percentage of team members advance into leadership rolesPerformance-based earnings – Bonus opportunities tied to branch resultsComprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health supportRetirement and time off – 401(k) with company match, paid holidays, and vacation timeCommunity focus – Paid volunteer time and a strong commitment to giving backWork-life balance – Predictable schedules with a focus on time outside of workAbout World Finance:World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.Essential Duties and Responsibilities:Drive and close loan sales by taking applications, explaining terms, and asking for the businessConduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environmentManage delinquent accounts by securing payments and setting payment arrangementsContact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and servicesPrepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulationsAssist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolutionProcess payments, account updates, tax-related documentation, and document all activity in company systemsMaintain accurate and compliant records, including timely credit denial letters and required tax documentationHandle and balance cash, and complete required bank runs to deliver depositsFollow company policies, procedures, and regulatory requirementsComplete required training and meet performance expectations for sales, collections, tax preparation, and account managementBasic Requirements:High school diploma or equivalentValid driver's license, reliable transportation, and current insuranceMust be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportationAbility to obtain required insurance licensingExperience & Skills:Experience in sales, customer service, collections, or account management with measurable resultsProven ability to handle high-volume calls and difficult customer conversationsTrack record of meeting or exceeding goals in a fast-paced environmentStrong communication, problem-solving, and organizational skillsBasic computer skills with accurate and consistent data entryPreferred Backgrounds:Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.Physical and Environmental Requirements:Office based role with standard lighting and noise levelsRegular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needsCombination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activitiesOccasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)Ability to perform computer work, handle documents, and communicate information effectivelyFast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitaskingFrequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronicallyMay assist with general office upkeep to maintain a professional environmentOccasional local travel to offsite locations and banks as required for business purposesIt is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.