Cocoplum Pool Bar Restaurant Manager

Cocoplum Pool Bar Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.

Naples Grande Beach Resort is set among lush mangrove forests on Florida's Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.

Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

The Cocoplum Pool Bar Manager is responsible for the daily leadership, guest experience, financial performance, and operational execution of Cocoplum Pool Bar. This position oversees all front-of-house operations for the poolside dining and beverage experience, ensuring exceptional hospitality, efficient service, and a vibrant resort atmosphere.

The Pool Bar Manager leads a team of bartenders, servers, and support staff while partnering closely with culinary leadership, recreation, and pool operations to create a seamless guest experience. The Manager serves as a visible presence throughout the operation, driving service excellence, beverage sales, team development, and guest satisfaction.

Essential Responsibilities

Guest Experience & Hospitality

• Lead the delivery of exceptional poolside dining and beverage experiences.
• Maintain an active presence throughout the outlet, engaging with guests and ensuring service standards are consistently achieved.
• Anticipate guest needs and proactively resolve concerns.
• Create a fun, energetic, and welcoming atmosphere that enhances the resort experience.
• Build relationships with resort guests and repeat visitors to drive loyalty and satisfaction.
• Ensure luxury hospitality standards are maintained throughout all guest interactions.

Operations Management

• Oversee all daily Cocoplum Pool Bar operations, including food service, beverage service, seating management, and guest flow.
• Ensure proper opening, operating, and closing procedures are executed consistently.
• Maintain outlet cleanliness, organization, and presentation standards.
• Partner with Recreation and Pool teams to ensure a coordinated guest experience.
• Monitor pool deck operations to ensure efficient service delivery and guest engagement.
• Ensure compliance with health, sanitation, safety, and responsible alcohol service standards.

Leadership & Team Development

• Recruit, train, coach, and develop front-of-house team members.
• Conduct daily pre-shift meetings and service briefings.
• Provide continuous coaching on hospitality, product knowledge, and service standards.
• Monitor employee performance and provide feedback and development opportunities.
• Foster a culture of teamwork, accountability, and guest-focused service.
• Assist with performance evaluations, disciplinary action, and recognition programs.

Beverage & Revenue Management

• Drive beverage sales through menu knowledge, suggestive selling, and team training.
• Promote specialty cocktails, frozen beverages, premium spirits, wine, and seasonal offerings.
• Collaborate with beverage leadership on menu development and promotional programming.
• Monitor beverage costs and operational expenses.
• Ensure proper inventory controls, receiving procedures, and product security.
• Support revenue-generating activities, special events, and seasonal activations.

Financial Management

• Manage labor productivity while maintaining service standards.
• Develop staffing schedules based on occupancy levels, weather patterns, and business demand.
• Monitor daily sales performance and outlet profitability.
• Assist with budgeting, forecasting, and financial reporting.
• Control operating expenses while maximizing guest satisfaction and revenue opportunities.
• Ensure proper cash handling, POS compliance, and financial accountability.

Resort Programming & Events

• Support poolside entertainment, holiday programming, themed events, and resort activities.
• Coordinate food and beverage support for special events and activations.
• Collaborate with Recreation leadership to enhance the overall guest experience.
• Assist with implementing new concepts, menus, and seasonal offerings.

Hilton Systems & Technology

• Utilize Hilton-approved systems, POS platforms, labor management tools, and guest service technologies.
• Review guest feedback and operational reporting to identify opportunities for improvement.
• Ensure compliance with company technology standards and operational procedures.
• Monitor service metrics and guest satisfaction scores.

What are we looking for?

Education & Experience

• Minimum 3-5 years of food and beverage management experience.
• Resort, pool, beach club, luxury hotel, or high-volume outdoor dining experience preferred.
• Experience managing beverage-focused operations strongly preferred.
• Previous leadership experience supervising hourly service teams.

Knowledge & Skills

• Strong food, beverage, cocktail, wine, and spirits knowledge.
• Excellent leadership and team development skills.
• Exceptional guest service and interpersonal communication abilities.
• Strong organizational and problem-solving skills.
• Understanding of labor management, inventory controls, and financial reporting.
• Ability to perform effectively in a fast-paced outdoor resort environment.
• Proficiency with POS systems, Microsoft Office, and hospitality technology platforms.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to work outdoors in varying weather conditions.
• Ability to lift and carry up to 30 pounds occasionally.
• Ability to work weekends, holidays, evenings, and flexible schedules based on business demands.