Hospice Clinical Team Manager (RN Required)

Overview The Team Manager leads the Patient Care Team and supervises, evaluates, and coordinates the interdisciplinary team. This role ensures continuity of care from admission to discharge or transfer, serves as patient advocate and coordinator with community social services and health care providers, and maintains patient records from intake through discharge or transfer to bereavement. Responsibilities Directs all patient care services for the team, including volunteers and bereavement, ensuring services are integrated components of the interdisciplinary plan of care. Reviews information on pending admissions, new admissions (assessments and history), and alive discharges to ensure eligibility and appropriateness criteria are met. Collaborates with the team physician and attending physician regarding palliative care measures for pain and symptom management. Ensures complete and accurate data and documentation are available to make recertification decisions and that those decisions are timely. Reviews imminent alive discharges to assure effective discharge planning. Monitors the type and level of team services (staffing, medications, home medical equipment, supplies, level of care changes) to ensure they are appropriate and responsive to patient and family needs. Manages the team schedule and coordinates services 24 hours a day, 7 days a week for all patients on the team. Facilitates team meetings with interdisciplinary input into updating and revising the plan of care to meet changing patient and family needs and expectations. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates, and dismisses team staff in conjunction with the Patient Care Administrator. Ensures staff competence and performance through field visits, documentation reviews, and team-based in-services on VITAS values, hospice principles, and team growth needs. Acts as a resource and mentor for staff on clinical issues, documentation, problem solving, and customer service behavior. Oversees staff and volunteer schedules to distribute workload equitably and meet productivity expectations. Reviews and approves payroll, ensuring accurate time, mileage, and expenses. Quality Improvement/Regulatory Compliance Monitors clinical records and team activities to ensure accuracy, completeness, and compliance with VITAS policy and regulatory bodies. Develops and implements performance improvement activities to address service issues and participates in program-related quality and service improvement efforts. Ensures completion of proactive and other patient/family satisfaction surveys and implements Quality Improvement measures and standards. Assists with regulatory surveys and requests as directed by the local program. Performs substantial chart reviews to demonstrate that quality care is delivered. Participates in outcomes management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on the team. Customer Service/Sales/Marketing Addresses problems, grievances, and service failures experienced by patients, families, physicians, or managed care organizations, coordinating with team members and other departments to resolve promptly. Analyzes customer service issues to identify causes and works with the team to improve performance. Speaks with patients/families and attending physicians to seek satisfactory solutions when patients are considering revocation of care. Visits long-term care facilities and contract bed facilities to ensure care plan integration and customer satisfaction, and to discuss criteria for determining appropriateness. Participates in in-services to customers with other team members and program staff. Participates in professional, voluntary, or community service organizations. Cost Containment Verifies and approves admitting IPOC diagnoses, treatments, staffing, and supplies. Monitors resource utilization for each patient to ensure cost-effective delivery of services. Controls productivity, labor, and related patient care costs within the budget. Approves all bills/invoices related to patient care services. Professional Development Attends in-services, educational seminars, and workshops. Develops and achieves professional growth goals and objectives. Mentors newly hired Team Managers. Qualifications Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with working knowledge of oncologic nursing and palliative care. Understanding of interpersonal dynamics within an interdisciplinary health care team and knowledge of dying and bereavement processes. Working knowledge of VITAS information system (Vx) and ability to use management reports. Two years of supervisory experience or equivalent in a health care organization. Education Bachelor's degree preferred. Current and valid RN license to practice in the state where the VITAS program is located. #J-18808-Ljbffr VITAS Healthcare