Customer Service Technician

Utility Billing And Collections Clerk

Under general direction, maintains and processes utility billing and collections, receives and posts payments to the City. Assists City Hall walk-in and telephone customers with inquiries by providing general information and quality customer service.

Essential functions include providing quality customer service to citizens for general inquiries and handling detailed questions regarding utility billing, operating telephone console to receive incoming calls to provide general information, taking messages or directing calls to appropriate departments, handling service requests for transfers of service, meter checks, and name and address changes, managing petty cash tickets and reimbursements, acting as lobby security to screen non-employee entrance to other areas of City Hall, assisting with picking up and sorting incoming City mail, receiving and processing parcel deliveries and processing outgoing parcels, assisting with receiving and posting payments to the city's cash receipting software, compiling daily bank deposit and balancing reports to the general ledger, assisting with processing and monitoring returned checks and balancing to general ledger account monthly, processing utility billing including initiating new customer accounts, preparing meter reading data, processing monthly utility bills, processing final bills, producing delinquent reports, shut-off notices and notifying the water department of disconnects and reconnects, assisting to prepare letters for inside meter and sewer only customers regarding disconnects, creating and balancing appropriate reports and closing the period at the end of each month, assisting with reviewing City utility bills and preparing and forwarding spreadsheet to Accounts Payable for payment, receiving check from Accounts Payable and posting payment, assisting with maintaining and processing Direct Pay for customers, maintaining equal pay program and balancing utility deposits to general ledger monthly.

Core beliefs are centered on exceptional service and are based around treating customers and fellow team members with dignity and respect. We value teamwork and recognize that we must continually strive to improve the customer experience. Every team member, regardless of job title, plays a part in creating a service environment and each are empowered to respond to the needs of our customers and teammates. We have six Core Beliefs: Respect, Ethics, Leadership, Accountability, Transparency, Excellence in Service (RELATE).

Job requirements include a high school diploma or general education degree, one year related experience and or training in similar position in accounting and office systems, ability to use general office equipment including ten-key, telephone console type system and a two-way radio system, strong customer service skills with the ability to remain calm in stressful situations. Current Colorado driver's license with acceptable record is required.

Physical requirements and work environment include sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing, hand/eye coordination for operation of personal computer; vision for reading and preparing written reports and documents; frequent speech communication, hearing and listening to maintain communications with employees and citizens. Works primarily in clean, comfortable office environment.