SVP, Enterprise Fraud Strategies and Operations

SVP, Head Of Fraud Strategies And Operations

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary: As SVP, Head of Fraud Strategies and Operations, this role will be responsible for developing and implementing a comprehensive fraud program that will continue to evolve and keep pace with emerging trends and threats. The SVP, Head of Fraud Strategies and Operations will lead a cross-functional team to identify and mitigate fraud risks, optimize operational efficiency, and deliver exceptional customer experiences. This will be a highly visible leadership role with direct interaction with executive leadership.

Essential Duties & Responsibilities

• Define and implement a robust fraud strategy and roadmap that aligns with overall business objectives and fraud risk appetite.
• Provide strategic direction around the development and maintenance of fraud platforms, including rules, models, and detection systems (both internally developed and third party).
• Continuously monitor and evaluate fraud trends, industry best practices, third party solutions and regulatory changes.
• Act as a thought leader across the company on fraud awareness, threat detection and response to keep our customers safe.
• Develop and utilize advanced analytics techniques to identify and respond in real-time to fraud patterns, emerging threat vectors and trends.
• Collaborate with data scientists to develop cutting edge machine learning/AI models to mitigate fraud and enable improved good customer experiences.
• Create robust dashboards and KPIs to track fraud performance and measure the effectiveness of fraud prevention strategies.
• Provide leadership and direction to the fraud operations team, ensuring efficient and effective execution of fraud prevention and detection activities.
• Accountable point of contact for our critical responses to high impact incidents, leading the co-ordination of efforts inside and outside of the enterprise. e.g. with law enforcement.
• Balance fraud prevention measures with exceptional customer experiences.
• Develop and execute comprehensive fraud prevention that balances the need for security with a seamless and positive customer onboarding experience.
• Minimize false positives and negative impacts on legitimate customers.
• Enable customers to safely and quickly transact across products and money movement systems.
• Champion automation and efficiency initiatives to reduce manual reviews and customer complaints.
• Optimize fraud detection processes and systems to improve operational efficiency and cost-effectiveness.
• Build and manage a high-performing team of product managers, fraud analysts and fraud operations.
• Operate rapidly in a fully cross-functional, iterative and agile fashion when responding to fraud incidents and emerging threats.
• Foster collaboration and effective communication across departments (e.g. engineering, ML/AI, infosec, operations, BSA/AML, compliance, etc) to ensure alignment, planning and effective execution of fraud initiatives. Build new capabilities leveraging cutting edge tech and machine learning/AI models and leverage industry leading solutions.
• Stay up-to-date with fraud regulations and industry standards.
• Conduct regular audits and risk assessments to maintain compliance.
• Document and maintain comprehensive fraud strategy, rule, and model documentation.
• Performs other duties as assigned.

Experience & Education

The successful candidate will possess [functional area] skills. Additionally, the ideal candidate should possess the following:

• Bachelor's degree in Finance, Business, Economics, or a related field; MBA or relevant advanced degree preferred.
• 10+ years of experience in fraud strategies and operations, with at least five years in a senior leadership role.
• Strong background in banking or financial services.

Skills & Abilities Required

• Proven experience in leading fraud strategy and operations within a fintech or financial services organization.
• Deep understanding of fraud prevention techniques, tools, technologies, industry best practices, and regulatory requirements.
• Strong analytical skills and ability to leverage data to drive decision-making.
• Experience in building and managing high-performing cross-functional teams.
• Excellent communication and interpersonal skills.
• Advanced degree or commensurate experience in a relevant field (e.g., MBA, MS in Data Science).

Work Environment

The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.
• Add any travel or other physical requirements, as needed

Triumph Financial, Inc. and its subsidiaries, provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.