Service Cloud v2 - SAP Project Manager (Remote)Job ID: 5497 (Hartford)

OverviewOur direct client a leading utility organization is seeking an experienced SAP Service Cloud Project Manager to lead the implementation of a next-generation customer engagement platform as part of a large-scale S/4HANA transformation. The role spans planning through hyper care — managing system integrators, cross-functional stakeholders, and ensuring alignment across S/4HANA, SAP BTP, and related systems. A balance of strategic oversight and hands-on delivery is essential.Key responsibilitiesLead end-to-end SAP Service Cloud v2 implementation (planning through hyper care), managing scope, schedule, budget, and deliverables in line with PMO standards
Serve as primary liaison between business stakeholders (customer service, field ops, communications) and IT; facilitate requirements and design workshops
Oversee system integrator and vendor delivery in accordance with SAP Activate methodology; manage risks, issues, and dependencies
Guide design of case management, omnichannel communications, and customer/contact data management capabilities
Ensure integration with SAP S/4HANA (IS-U/CCS), SAP BTP Integration Suite, and third-party systems
Oversee SIT, UAT, cutover, and hyper care transition to AMS
Maintain PMO governance, documentation (charters, RACI, test plans), and budget tracking
Experience & qualifications10+ years of IT project management experience with enterprise system implementations
Direct experience with SAP Service Cloud v2 in any capacity (PM, functional lead, product owner, or key contributor) — required
SAP Service Cloud v1 (C4C) candidates strongly considered with demonstrated understanding of the v2 transition
Utilities industry experience preferred; familiarity with customer service ops and regulated environments a plus
Exposure to S/4HANA programs where Service Cloud is part of a broader ERP/CX roadmap
Familiarity with SAP BTP, omnichannel integrations, data migration, and governance practices
Experience with Agile and hybrid delivery models
Strong stakeholder management and communication skills
Engagement DetailsContract Duration: Approximately 1-3 yearsWork Location: Primarily remoteTravel: Occasional travel for key project phases (expenses covered)Team Structure: Collaboration with internal IT teams, business stakeholders, and external SAP implementation partnersBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:  ID: 5497