Employee Training Specialist

This position will be responsible for development, design of training programs, special projects, quality assurance, and compliance training. Administer proficiency tests. Involvement with testing and installation of system upgrades. This position will be responsible for conducting training classes, course development with appropriate materials, and coordination and planning of new and refresher training courses.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

High School Diploma or equivalent.

EXPERIENCE

Two (2) years’ experience in revenue cycle (patient financial services/patient access).

PREFERRED QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

Bachelors in Business, Education, or Health Care related field.

EXPERIENCE

One (1) year experience in Training/Organizational Development or employee training activities.

CORE DUTIES AND RESPONSIBILITIES

Provides education and training for revenue cycle operations applications throughout the healthcare organization. Demonstrates thorough knowledge of hospital scheduling and patient access systems, patient accounting, and quality monitors. Maintains comprehensive knowledge of 3rd party billing requirements and reimbursement principles. Coordinates and provides appropriate training of new employees and re-training for current employees to assure appropriate to assure appropriate revenue cycle processing and patient experience including patient registration, schedule management, insurance eligibility, and Point of Service Collections Generates schedules and educational tracking records for on-going employee education. Provides education to all staff responsible for patient access and patient accounting processing activities throughout the organization. Ability to coordinate and schedule on-the-job training with employees and management staff along with new and refresher programs. Delivers training using lecture, demonstration, case studies, simulation, practical experience, and other interactive methods. Coordinates education and training sessions with skill assessments with ongoing quality and productivity monitoring. Follows a training plan in coordination with a plan for testing system applications with IT. Administers competency assessment and skills checklist. Collaborates with Revenue Cycle Trainer in determining the continuing education and professional growth needs of staff Utilizes appropriate training materials for education and team building techniques. Participates in development of employee performance capabilities and provides input into the performance management process. Routinely Monitors Quality and Productivity. Participates in revenue cycle management quality audit and reports back findings and recommendations. Routinely informs appropriate management of problems and concerns relating to staff training and or quality of work. Participated in design of training curriculum and methods to improvement effectiveness. Maintains current knowledge of performance improvement processes as it applies to healthcare. Attends courses in PI activities, system design, technical training, statistical analysis and other appropriate health related educational courses. Participates in meeting the objectives of the work unit and goals of the department. Promotes and contributes positively to the teamwork of the department by assisting co-workers, contributing ideas and problem-solving with co-workers as observed by supervisor. Participates in performance improvement through planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, committees, tasks forces, cross-functional groups, projects and discussion with hospital and medical staff as observed by supervisor.

PHYSICAL REQUIREMENTS

Frequent walking, standing, stooping, kneeling, reaching, pushing, lifting, grasping and feeling are necessary body movements utilized in performing duties through the work shift. Ability to stand for long periods of time. Must be able to sit for extended periods of time. Visual acuity must be within normal range.

WORKING ENVIRONMENT

Office type environment.

SKILLS AND ABILITIES

Good oral and written communication skills. Ability to problem solve and make appropriate decisions. Demonstrated ability to produce course outlines and handout materials. Ability to use personal computers including knowledge of Microsoft Office products. Knowledge of adult learning principles and educational theory. Must have an excellent working knowledge in all areas of the patient access positions and a solid understanding of their role in the entire revenue cycle. Additional Job Description Scheduled Weekly Hours 40 Exempt/Non-Exempt Shift United States of America (Non-Exempt) Company SYSTEM West Virginia University Health System Cost Center 545 SYSTEM Patient Access #J-18808-Ljbffr WVU Medicine