Senior Housing Specialist

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. Role Overview The Senior Housing Specialist administers housing assistance programs by determining eligibility, completing and reviewing rent calculations, ensuring regulatory compliance, maintaining accurate records, resolving complex participant and landlord issues, and supporting staff training to promote efficient and high-quality program operations. Job Responsibilities Collect, review, and validate Housing Assistance Payment (HAP) documentation; determine program eligibility; calculate rents accurately and timely for current and prospective clients; and issue notices and collect required documentation for annual recertifications. Conduct quality control reviews of rent calculations to ensure accuracy, quality, and adherence to program protocols; respond to inquiries; resolve calculation issues efficiently; and elevate complex matters to the Program Manager as needed. Lead complex rent calculations; coordinate assignments; maintain workflow documentation and reports; ensure accurate and up-to-date records and data systems. Collaborate with program staff, landlords, and stakeholders to resolve issues; maintain compliant client and departmental files; ensure adherence to applicable laws, regulations, and organizational policies. Partner with team members to support onboarding and professional development; deliver one-on-one training to new Housing Specialists to ensure alignment with program processes, accuracy standards, and team objectives. Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success. PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned. Physical Requirements Kneel and move from sitting, bending, kneeling, or standing multiple times a day Climb up and down up to 3 flights of stairs at a time Lift, push, and pull up to 25 lbs Other Requirements Comply with program and/or requirements related to: Background check Education and Experience Requirements Minimum H.S. Diploma or General Education Degree (GED) 1-3 years relevant experience Demonstrate prior experience in subsidized housing or a related field. Exhibit strong written and verbal communication skills. Demonstrate proficiency in Microsoft Office applications, including Word, Excel, Teams, and PowerPoint. Apply strong organizational skills and attention to detail to manage multiple priorities effectively. Preferred Associate's Degree (AA) in a related field of study 3-5 years relevant experience Certifications and Licensure Preferred: Certified Occupancy Certification or must acquire within one year of employment. $28.00 - $29.50 / hour Pay Transparency In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors. Locations undefined Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law. Catholic Charities is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr Catholic Charities