Bilingual Customer Service Representative (Remote GA)

Hi, we’re Oscar. We’re hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. About The Role This role is a volume‑driven customer service and production‑based role that handles the daily activities involved in running a health insurance company, including customer interactions and back‑office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location This is a remote position open to candidates who reside in Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. Pay Transparency Base pay rate is $19.00 per hour. Eligible for an additional $1.00 per hour upon successful completion of the bilingual assessment. Employees are also eligible for benefits and monthly vacation accrual at 15 days per year. Work Schedule We offer full‑time shift options. All available schedules are Monday through Friday. Available Georgia (EST) Shifts 8:00 AM – 4:30 PM 9:00 AM – 5:30 PM 9:00 AM – 6:00 PM 12:00 PM – 8:30 PM Responsibilities Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs. Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations. Form working relationships with all partners. Support the leadership team by identifying issues through established escalation pathways. Monitor and track the health of all assigned work‑in‑progress issues. Escalate and resolve issues to ensure appropriate turnaround times. Participate in process improvement projects. Comply with all operational, regulatory, and compliance standards relating to member PHI. Compliance with all applicable laws and regulations. Other duties as assigned. Requirements Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking. 1+ years of experience in a high‑volume or customer‑focused setting. 6+ months of healthcare experience. High school diploma or GED. Bonus Points Strong quantitative or analytical skills focused on identifying or solving problems. Experience manipulating and entering accurate data. Advanced Google Suite or Microsoft Office capabilities. Benefits Medical, dental, and vision coverage. 11 paid holidays. Paid sick time. Paid parental leave. 401(k) plan participation. Life and disability insurance. Paid wellness time and reimbursements. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic. #J-18808-Ljbffr