Customer Site Service Manager (OEM Automotive Coatings)

Now Hiring! Customer Site Service Manager

Customer Site Service Manager (CSSM)

Location: Louisville, KY

Come create chemistry with us!

Business Unit EC is driving surface solutions! We are a global expert in the development, production, and marketing of coatings and solutions.

We are looking for a professional like you to join our team! This position supports the daily operation of BASF products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development.

The Customer Site Service Manager (CSSM) will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships.

This role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer's supplier of choice.

The incumbent will demonstrate technical and professional expertise to enhance BASF's reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

As a Customer Site Service Manager, you create chemistry by...

• Supporting the daily operation of BASF products in Customer Automotive Assembly Plants.

• Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.

• Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer's supplier of choice.

• Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.

• Supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.

• Managing existing relationships and developing new ones.

If you have...

• Bachelor's Degree or High School Diploma (or GED) plus Equivalent Experience

• 6+ years of Automotive Coatings Industry experience preferred.

• Leveraging your education and extensive background in paint applications and manufacturing you will provide on-site expertise of products, their application and performance.

• Your superior communication abilities will allow you to influence all levels of the customer organization, implement action plans and develop and achieve customer metrics.

• Your strong entrepreneurial drive and business acumen will allow you to identify improvement opportunities, develop and execute a plan to achieve them in a cost-effective and timely manner as well as manage future plant production and product launches.

• Your strong leadership ability as well as your priority management skills will allow you to lead and coach a team and identify development opportunities and execute development plans.

Create your own chemistry with View email address on click.appcast.io

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call View email address on click.appcast.io . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible

• Highly competitive retirement savings plan with company match and investment options

• Well-being programs that include comprehensive mental health support for you and your household family members

• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)

• Back-up child and elder care with discount programs for families of all ages and stages

• Mentoring and career development opportunities that allow you to share, learn, and thrive

• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.

• Employee crisis support for when the unexpected happens

• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact View email address on click.appcast.io to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $113,680-$128,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.