Business Systems Analyst

Axos Bank Target Range: $70,304.00 /Yr. - $100,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job Axos Bank is seeking a Business Systems Analyst to join the Centers of Excellence (CoE) within Enterprise Solutions. This role is responsible for the day-to-day administration, governance, and operational health of 13 enterprise platforms spanning workflow automation, document intelligence, API management, data visualization, and digital collaboration. The ideal candidate is a technically curious, process-oriented professional who can translate business needs into platform configurations, enforce governance standards across the software lifecycle, and serve as a trusted resource for citizen developers and business unit partners alike. This role will be located at our HQ in San Diego CA. or Centennial CO. location. Remote is not available. Responsibilities: Platform Administration & Governance Enforce software development lifecycle (SDLC) disciplines for all platform changes, including intake triage, UAT coordination, and production release management via ServiceNow and Azure DevOps Maintain platform runbooks, SOPs, governance policies, and configuration documentation; keep documentation current following every production change Conduct periodic platform health reviews covering performance, license utilization, storage, and configuration drift; produce reports for CoE leadership Automation & Workflow Operations Support the Citizen Developer program by onboarding Builder and Publisher tier users, conducting workflow design reviews, and enforcing governance policies prior to production promotion Triage automation failures and platform incidents; perform root cause analysis and document resolutions in ServiceNow Assist business units in translating process requirements into automation designs; escalate complex builds to senior engineers Monitor workflow execution queues, exception logs, and Splunk dashboards for anomalies; respond to alerts within defined SLA windows Integration & Data Handling Maintain integration credentials, API keys, and secrets management Stakeholder Enablement Develop and deliver training materials, onboarding guides, and quick-reference documentation for platform end users Participate in intake calls and requirements discussions to assess feasibility, estimate effort, and route requests through the correct CoE intake channel (ServiceNow, ADO, or PMO) Requirements: Bachelor’s degree 3+ years of experience in a business systems analyst, platform administrator, or IT operations role 1+ year working within an Agile/Scrum environment Experience in a regulated industry (financial services, healthcare, or equivalent) preferred Technical Skills Hands-on experience with one or more low-code/no-code platforms such as n8n, Automation Anywhere, Decisions, Formstack, DocuSign, Tableau or equivalent Demonstrated experience administering SharePoint Online including permissions management, PnP PowerShell scripting, and library governance Working knowledge of REST APIs, webhooks, and JSON/XML data structures; ability to read and troubleshoot API payloads without developer support Basic SQL proficiency; able to write queries for log analysis, data validation, and audit reporting Understanding of SSO/identity concepts (Entra ID, SAML, OIDC) and RBAC design patterns Exposure to secrets management and credential governance practices (Delinea/CyberArk or equivalent) a plus Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. E-Verify and Right to Work Notices Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)