In-Room Dining Manager - San Francisco at Embarcadero

In‑Room Dining Manager Four Seasons Hotel San Francisco at Embarcadero seeks an In‑Room Dining Manager to support the daily operation of In‑Room Dining, ensuring exceptional service, efficiency, and personalized guest experiences that reflect Four Seasons standards. This role reports directly to the Assistant Director of Food & Beverage and partners closely with Culinary, Stewarding, and Front Office teams to oversee service execution, develop employees, and maintain operational excellence. Responsibilities Support the daily operation of In‑Room Dining, ensuring exceptional quality, consistency, and personalized guest service standards are maintained at all times. Supervise, train, mentor, and motivate In‑Room Dining employees while fostering a positive and collaborative work environment. Maintain a strong presence during service periods to support the team, engage with guests, and ensure seamless operations. Monitor order accuracy, delivery timing, and presentation standards to ensure an elevated luxury dining experience. Handle guest concerns, service recovery opportunities, and special requests with professionalism and urgency. Collaborate with Culinary and hotel leadership teams to support menu updates, promotions, and operational initiatives. Assist with scheduling, payroll oversight, labor management, and inventory controls to support financial objectives. Ensure compliance with Four Seasons standards as well as all local health, safety, and sanitation regulations. Partner with Front Office and Guest Experience teams to coordinate VIP arrivals, amenities, and customized in‑room dining experiences. Participate in departmental meetings, training programs, and development initiatives to drive continuous improvement. Qualifications Minimum 2 years of Food and Beverage experience in a luxury hotel, including leadership or supervisory experience, with a strong preference for In‑Room Dining or restaurant operations in high‑volume, fine dining, or all‑day dining environments. Thorough knowledge of service, cost control in F&B and labor management. Excellent reading, writing and oral proficiency in the English language. Excellent computer skills. Ability to have flexible schedule according to operational needs. College degree preferably in hospitality management or equivalent experience is required. Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts. Successful candidate must possess legal work authorization in United States. Benefits Salary: $82,976.80 Generous medical, dental & vision insurance plans 401k Retirement plan 8 weeks of New Parental Leave Pay Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary Employee Meals Paid holidays, vacation & sick days Four Seasons is an Equal Opportunity, Affi­rmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" Information poster please visit #J-18808-Ljbffr Four Seasons