Inside Sales Engineer

Makino Sales Support Position

Makino is a world leader in metal-cutting and machining technology. This position will provide sales support to sales engineers, regional managers and the Makino Distribution Network.

Essential duties, responsibilities and authorities include:

• Serve as alternate contact for customers and distributor sales reps when Regional Sales Manager or Direct Sales Engineer is not available.
• Provide a direct resource for SMQS quotation generation, machine availability, option availability, and shipment information for Regional Sales Managers, Direct Sales Engineers, SST and Distributor Sales (all Makino Sales Channels).
• Assist with ongoing training of All Sales Channels with Makino quoting software (SMQS3).
• Support SST and Independent Distributors with training on Makino's processes and support services.
• Assist Regional Sales Managers and Direct Sales Engineers with Saleslogix functions as needed.
• Serve as a liaison between sales and engineering to initiate, track and review special options quotations from engineering group, including MMC layouts
• Assist in planning and facilitation of customer visits to Makino Mason (including plant tours).
• Serve as a liaison to appropriate contacts in Japan & Singapore for initiating and coordinating special option quotations and information requests.

• Work closely with marketing, product, and engineering groups to stay abreast of current initiatives, product development, and product changes and communicate these to the sales organization.
• Assist Regional Managers and Direct Sales Engineers by interfacing with service organization for resolution of open service issues to drive prompt closure.
• Research technical information for all Makino Sales Channels. This includes (but is not limited to): Engineering Bill of Material, SAP, Metrix, Sales Files, Makino Intranet Sites (worldwide), and SharePoint
• Help with preliminary and final ODS preparation and submittal.
• Create HMC/VMC/EDM stock quotes in support of Master Production Scheduler.
• Mark and maintain Machine Availability List.
• Confirm lead times of machine and options based on quoting activity for a specific customer inquiry.
• Attend various sales meetings.

Qualifications to perform this job successfully include:

• Operation/maintenance or other technical experience with CNC machining centers
• Self-starter, with little need for supervision
• Analytical, with excellent problem solving skills
• Excellent written and verbal communication skills
• Strong people skills with the ability to work in teams and among the various internal Makino groups.
• Ability to operate as an advisor to the all Makino Sales Channels, creating/suggesting solutions
• Attentiveness to mathematical detail
• Strong ability to prioritize, and operate efficiently amid numerous interruptions
• Proficient in Microsoft Word, Excel and Powerpoint.
• Understanding of each functional group within Makino
• Strong desire to learn Makino's products and services.
• SMQS and SAP experience preferred

Education and/or experience: Bachelor's degree or equivalent experience