Customer Service Representative

Job Description

Job Description

Valley View Hospital is seeking a qualified individual to work in our Patient Financial Services department as a Customer Service Representative.  This position is full-time, day shift, with no weekends. 

Bilingual (English/Spanish) highly preferred. Additional college or business courses preferred. Working knowledge of medical terminology high preferred. This is a benefit-eligible position.

GENERAL OBJECTIVES

• The Customer Service Representative is responsible for assisting patients with all questions or issues related to the revenue cycle using exceptional interpersonal and decision-making skills.
• Calls unrelated to the revenue cycle will be properly handled to ensure patients’ questions are resolved to their satisfaction.
• The Customer Service Representative will communicate in a compassionate and professional manner from a strong revenue cycle knowledge base.

QUALIFICATIONS

Education:

• High school diploma or the equivalent. Additional college or business courses preferred
• A Certified Patient Accounts Technician certificate is preferred

Experience:

• Two years of office experience required
• Admissions or billing background in a hospital or other healthcare setting is preferred
• Insurance, banking, or accounts receivable/collections experience preferred
• Customer service experience required (retail, hotel/motel, banking)
• Working knowledge of medical terminology highly preferred

Skills:

• Typing 50 wpm is required
• Bilingual (English/Spanish) is highly preferred
• Exceptional customer service skills required
• Proficiency in Microsoft Office applications is required
• Must have strong interpersonal, communication, and listening skills
• Must have a demonstrated ability to address difficult situations and resolve conflict with ease, poise and tact
• Must have the ability to work independently and as part of a team
• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas

SALARY

• Entry salary dependent upon education, skill set, and experience
• Position Wage range:  $20.00 - $28.87/hour

BENEFITS

• Medical, Dental and Vision coverage including coverage for eligible dependents
• Employer paid basic life coverage with buy-up coverage options
• Flexible Spending Account (FSA) for health care and dependent care.
• Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA), leaves of absence.
• Tuition Assistance Available
• Retirement Plan 401(a)
• Retirement Plan 403(b) plans with employer matching contributions.
• Employee Assistance Program
• Employee discount on Valley View Medical Services
• Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s)
• Free Use of Sunlight and Aspen SkiCo day passes, based on availability.

Loan Repayment:

Valley View is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!

APPLICATION SUBMISSION END DATE

This position will be open for a minimum of three days and until a top applicant is identified.

About Us
Located between Aspen and Vail, along the Colorado River, Glenwood Springs is a mecca for outdoor adventures in our beautiful mountains. When you are looking to relax, we also have the largest hot springs pool in the world. As a community with a population of about 10,000, Glenwood Springs is an ideal size.

Valley View Hospital offers exceptional benefits, including a robust health and dental plan; vision and life insurance; defined contribution pension plan; 403(b); and generous accrual of vacation/sick days. Relocation and other financial assistance may apply, along with many more employee perks.

At Valley View, our mission is to provide convenient, connected care to the communities of Western Colorado with scope, technology, and expertise that are rarely found in regional hospitals.