Part-Time Member Experience Associate - $21/hour + Commission

Why Work With Us? Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position. 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period. Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays. Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment – AAA will value your contribution to providing exceptional service to our members. Free AAA Classic Membership. AAA Product Discounts. Tuition Reimbursement Program. Our Member Experience Associates are motivated, forward‑thinking, problem solvers who can wow our Members with their personalities, while critically thinking of unique, member‑oriented solutions. At AAA, our purpose is to serve our Members by providing outstanding experiences and ensuring they are covered for life’s unexpected events. This is an onsite role at our branch located in Salt Lake City, UT. Pay is $21/hour + Commission. We are offering a part‑time schedule for those who need a flexible schedule! Must be able to work every Saturday. Essential Functions Performs fundamental customer interactions that include member services and product sales; must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance with standard operating procedures and compliance, including but not limited to member experience, member services, concierge DMV, auto travel insurance services, and smart home security. Responsibilities Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs. Knowledge / Skills / Abilities Customer Service: Demonstrates professional and friendly attitude, provides problem‑solving resolution; agility in modifying communication style to provide high communication effectiveness; increases value of Membership with each interaction. Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence. Technical: Must be proficient with multiple computer systems and applications; strong knowledge of all AAA products, services and operations and must demonstrate fiduciary accountability. Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end‑to‑end flow meets objectives; engage in daily activities to meet larger purpose and goals. Minimum Qualifications High School Diploma or GED. 1‑3 years of work experience with a preference for sales or customer‑service focused positions, including experience in sales, hospitality, insurance, retail, service industry, call centers, or fast‑paced office environments. Drive for Results – focuses on desired end results; takes steps necessary to meet deliverables on time; continues to move forward toward goal achievement. Communicate Effectively – clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Teamwork – develops quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First. Preferred Qualifications Experience working with sales and service standards and goals or thresholds. Work Environment / Physical Requirements This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required. Approximately 50‑80% of time spent on the job involves a personal computer. May travel by car, plane or other forms of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Must be flexible with work shifts. Must be able to work Saturdays. Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not‑for‑profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award‑winning insurance products to free travel planning and new innovations. #J-18808-Ljbffr