Guest Relations Floor Supervisor

Date: 5/15/2026 Position: Guest Relations Supervisor Department: Museum Operations, Guest Relations Location: Washington D.C. Employment Status: Full-Time, to include Evenings and Weekends* FLSA: Non-Exempt, Hourly Position Reports To: Guest Relations Manager Direct Reports: Guest Relations Associates Salary: $22.75 / Hour Position Summary The Guest Relations (GR) Floor Supervisor plays a critical leadership role in delivering an exceptional, white glove guest experience by overseeing Guest Relations Associates and Volunteers throughout the museum. As a highly visible presence, the GR Floor Supervisor serves as a role model for professional conduct and service excellence, particularly when interacting with guests, VIPs, and internal team members. This position requires strong situational awareness, leadership capability, and a commitment to cultivating an inclusive, welcoming environment where every guest feels valued and inspired. Duties And Responsibilities Inspire, coach, and motivate Guest Relations Associates and Volunteers to consistently deliver white glove service that supports MOTB’s mission and exceeds guest expectations. Provide active, on-the-floor supervision and support to GR Associates and Volunteers across all museum areas, ensuring seamless guest engagement and service delivery. Ensure all team members strictly adhere to safety standards, operational procedures, and customer service best practices. Deliver effective onboarding and on-the-job training for new hires, reinforcing service excellence, operational knowledge, and white glove guest interaction standards. Maintain strong technical and operational knowledge of all museum attractions to support staff, troubleshoot issues, and enhance the guest experience. Demonstrate proficiency in Tessitura, including the ability to efficiently process ticket and membership sales while maintaining a high-touch, personalized guest approach. Maintain comprehensive knowledge of all museum galleries, exhibits, attractions, and events to confidently guide guests and enrich their visit. Exercise sound judgment and professionalism by independently addressing guest needs, resolving concerns, and creating positive outcomes in real time. Perform additional duties as assigned to support departmental goals. Education HS diploma or GED required Bachelor’s degree in museum studies/hospitality or equivalent experiential learning preferred 1-2 years of supervisory experience. Skills / Core Competencies Demonstrates strong supervisory and leadership capabilities, including effective communication, coaching, and team support. Delivers exceptional customer service with a commitment to white glove service standards, ensuring every guest interaction is personalized, attentive, and memorable. Exhibits excellent organizational skills with keen attention to detail and the ability to manage multiple priorities in a fast-paced environment. Possesses outstanding verbal communication and interpersonal skills, with a natural ability to connect with and engage a diverse range of guests. Maintains proficiency in basic computer applications, including Microsoft Outlook, Word, and Excel, to support daily operational needs. Abilities / Attributes Serve as a leader for the Museum of the Bible’s mission, actively championing its purpose to invite all people to engage with the transformative power of the Bible. Able to work evenings, holidays, and weekends as needed. Demonstrate flexibility and reliability with the ability to work evenings, weekends, and holidays as required to support operational needs. Maintain full availability to participate in a seven-day rotating schedule, ensuring consistent leadership coverage. Possess the physical capability to stand and move for extended periods. Demonstrate professionalism and adaptability by participating, as needed, in official or incidental photography and videography for Museum of the Bible and guest-related purposes. As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests. #J-18808-Ljbffr Museum of the Bible