Concierge

Job Description:

At V. Sattui Winery, exceptional hospitality is at the heart of everything we do. As one of Napa Valley’s most iconic and heavily visited wineries, we’re known for our expansive portfolio of small-lot, award-winning wines, our Italian Marketplace & Artisan Deli, beautiful picnic grounds, and memorable tasting experiences.

As a member of our Concierge Team, you are the first impression of V. Sattui Winery — welcoming guests with warmth, professionalism, and genuine hospitality. You’ll assist guests with tasting reservations, guide them to their experiences, proactively recommend tasting upgrades, tours, and wine & food pairings, and help create an unforgettable visit from the moment they arrive.

Responsibilities Include:
•  Welcoming and assisting guests upon arrival
•  Guiding guests to tasting appointments and winery experiences
•  Promoting and selling tastings, upgrades, tours, and wine & food pairings
•  Providing knowledgeable recommendations about wines, culinary offerings, memberships, and events
•  Communicating clearly and professionally in a fast-paced environment
•  Working collaboratively with team members to ensure exceptional guest experiences
•  Learning and utilizing reservation software and CRM (CellarPass and eCellar, or similar experience a plus; training provided)

Qualifications:
•  Excellent communication and customer service skills
•  Warm, positive, and professional demeanor
•  Ability to thrive in a busy, high-energy environment
•  Strong sales and hospitality mindset
•  Reliable, team-oriented, and solution-focused
•  Prior concierge, hospitality, or front-of-house experience preferred
•  Must be available weekends and holidays

Benefits:
•  Competitive Hourly Pay + Bonus Opportunities
•  Employee Discounts on Winery Purchases
•  Fun, Fast-Paced, and Team-Oriented Environment
•  Opportunity to work at one of Napa Valley’s premier winery destinations

Compensation:
•  Competitive hourly wage, a bonus on Wine Club signups and a bonus on wine sales upon successful completion of wine and winery knowledge exam.

At V.?Sattui Winery, every role contributes to a culture grounded in five core values: hospitality from the heart, an unwavering pursuit of excellence, community-minded stewardship, integrity and respect for all, and a spirit of growth and celebration.

We are an Equal Opportunity Employer and make employment decisions based on merit and business needs, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, protected veteran status, disability, medical condition, genetic information, or any other status protected by applicable law. V.?Sattui is committed to providing reasonable accommodations to qualified applicants with disabilities and to fostering a workplace that is safe, respectful, and free from discrimination, harassment, and retaliation.
If you share our passion for hospitality, quality, and community, we invite you to raise a glass—and your career—with us.

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