Program Manager

Job Description

Job Description

JOB DESCRIPTION

Job Title: Program Manager

Effective Date: 7/1/26

Reports to: Supportive Housing Director

Pay Range: $81,444.91 - $103,958.49

Status:☒ Full Time ☐ Part Time ☒ Regular ☐ Temporary

FLSA: ☒ Exempt ☐ Non-Exempt

Job Summary:

This position reports directly to the Director of Supportive Housing. Chief Seattle Club’s permanent supportive housing projects, Sweet Grass Flats, Goldfinch Elders’ Housing (55+), ?al?al, Salmonberry, and Sacred Medicine House together can house approximately 340 people, the majority of whom will be Chief Seattle Club members, Native American and Alaska Native.

Many residents/members have chronic and acute mental illness, active addiction issues, and/or trauma. Some have been homeless for many years. Goldfinch, Salmonberry, Sacred Medicine House is a low-barrier, trauma-informed, harm reduction programs. Goals and objectives are established and evaluated by the Director of Supportive Housing and may be changed or updated at any time.

The Program Manager is expected to run their site in alignment with CSC’s mission, vision, and values, as well as grant and funding requirements and promote a positive sense of community among residents by organizing and actively participating in on-site resident/member activities and services. 

Essential Job Functions:

• Provide inspirational leadership, program and service coordination, and management in a low-barrier, harm-reduction model.
• Collaborate with other partnered service agencies as appropriate to ensure continuum of care for residents.
• Work with staff and residents to ensure the site is a safe and compassionate environment grounded in Native culture and lifeways that supports residents in maintaining housing.
• Supervise, support, and assist in the professional development of program staff.
• Respond in a timely manner to all resident emergencies and facility issues.
• Coordinate with Program Supervisor as needed for staff support.
• Coordinate all emergency services, property management, and maintenance response.
• Supervise staff scheduling. Assure the programs are open and adequately staffed 365 days a year, filling in as needed. Minimize the use of overtime. Assure appropriate backup is in place at all times.
• Ensure proper tracking of expenditures including timely receipt and payment request forms as needed.
• Maintain and/or create accurate, efficient file setup, filing and archiving of tenant files, including meeting organizational standards and contract reporting requirements.
• Maintain confidentiality of occupant information and residency.
• Coordinate purchasing supplies for offices and residents.
• Respond to resident complaints and issues promptly and seek resolution at the lowest level possible. Review decisions to bar residents from participation in the programs to ensure policy and contract compliance.

• Actively participate in safety committee meetings, completion of trainings, ensure timely communication of safety updates, and provide leadership and support during emergencies in alignment with organizational protocols. 
• Develop and maintain a workplace which values and supports a culturally Native work and service environment.
• Attend all mandatory CSC Meetings and events as needed.
• Perform other duties assituationrequires or as assigned bysupervisor.

Non-Essential Job Functions:

Knowledge, Skills and Abilities Required:

• 5 years' experience in social services, homelessness services, and/or Native specific programs. 
• 2-year supervisory experience or demonstrated leadership role.
• Exceptional customer service and problem-solving skills.
• Ability to handle complaints/conflicts in a calm and professional manner.

Education: 

Experience:

• Experience working with homeless and/or low-income population.
• Experience with American Indian/Alaska Native populations

Licenses/Certifications:  

Technical Skills & Competencies:

Soft Skills: 

• Dependable, highly motivated, and organized.

Preferred Qualifications:

• Bachelor’s degree in business management preferred.

Physical Requirements: 

While performing the duties of this job, the employee is regularly required to: work at a stationary workspace for long periods of time, use a PC, constantly reaching with hands and fingers and keyboarding extensively; work with team as frequent communication is required, be able to read and write documents in hard and electronic copy, have the physical strength and agility to handle routine office tasks and machinery. Travel may be required for certain employees depending on location. This position is typically in an office environment with desktop business equipment and frequent telephone calls. The noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints.

Most positions at CSC are exposed to members of the community who have experienced or are 

experiencing trauma in various forms including but not limited to: domestic violence, sexual 

violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of