Performance Manager

Managing a portfolio of strategic data center accounts, the full-time remote Performance Manager will oversee SLA/CPI performance reporting, governance, and client satisfaction while collaborating with cross-functional teams to ensure contractual compliance and account health. Key responsibilities Own the end-to-end SLA and CPI reporting lifecycle, including scorecard design and client delivery Coordinate Monthly Business Reviews and maintain reporting cadences across all accounts Serve as the primary point of contact for client governance meetings and build trusted relationships with client counterparts Required qualifications 7-10 years of experience in performance management, PMO, or account governance within a large enterprise Demonstrated experience managing SLA/CPI reporting programs with direct client accountability Financial acumen, including experience with revenue recognition and accruals Advanced proficiency in Microsoft 365 and experience with data visualization tools Strong communication and facilitation skills, comfortable presenting to senior-level clients