IT Help Desk/ Desktop Technician - Jr/Mid Level

IT Support Technician - Jr / Mid Level Position Overview The IT Support Technician provides over-the-phone, remote, and desk-side technical support to end users for issues related to computer hardware, software, and mobile devices. This role serves as the first point of contact for technical inquiries via phone, email, and walk-ins, ensuring timely troubleshooting and resolution. Looking for someone who is interested in growing their career in IT. Key Responsibilities Deliver excellent customer service as the first-level support contact (phone, email, walk-in). Document, track, and resolve technical issues, including: Password resets User setups Application support Hardware troubleshooting Phone swaps/support Workstation/laptop configuration and imaging Printer/copier service Escalate Level 2+ issues to senior technicians or appropriate support groups. Maintain a solid understanding of core technologies (networking, telephony, operating systems, hardware, security). Assist with ticketing systems and follow established guidelines. Qualifications Education: High School Diploma required. Experience: 1-3 years in a professional Help Desk or IT Support role preferred. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Construction industry knowledge is a plus. Experience from companies such as Geek Squad and UBreakFix will work well. Certifications: CompTIA A+, Network+ preferred but not required. Technical Skills Desktop support (Windows 11) Office 365 Ticketing systems (ServiceNow experience preferred) Laptop imaging Additional Requirements Onsite position; reliable transportation required. Ability to travel occasionally between corporate offices and jobsites within the Denver Metro area during work hours. Physical ability to sit, stand, and use office equipment; occasional stooping or kneeling. Experience Level Junior - Intermediate Job Type & Location This is a Contract to Hire position based out of Denver, CO. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Denver,CO. Application Deadline This position is anticipated to close on Sep 2, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems