[Chloe] Senior Retail Manager

Senior Retail Manager

Under the supervision of Managing Director and active communication with HQ Retail Team, Senior Retail Manager will be responsible for business development, boutique operation, CRM KPI management, and client activations. Korea's retail operation & learning strategies - driving and tracking them, including sales development, talent development, and retail environment improvement.

Key Responsibilities

• Work with managing director and setting up commercial targets with analyzing

• Work with boutique managers to ensure success of strategic execution by managing qualitative and quantitative KPIs (clients, sales, service, experts, etc.)

• Analyzes variance against set targets regularly and take appropriate actions

• Drive retail sales performance to achieve monthly, quarterly, and annual targets.

• Analyze KPIs (conversion rate, UPT, ATV, client mix, etc.) and implement action plans to maximize productivity and profitability

• Identify growth opportunities by region, store, and product category in alignment with the merchandising team.

• Oversee daily/weekly retail operations and ensure compliance with company standards and policies.

• Manage store openings, renovations, and maintenance in coordination with VM, Finance, and HQ teams.

• Supervise inventory accuracy, stock levels, and loss prevention.

• Analysis of staff sales performance to propose action plan & objectives

• Offer guidelines to boutique team for all operational tasks

• Brief boutique teams on clienteling campaigns and monitor results.

• Ensure an exceptional and consistent client experience across all boutiques.

• Lead the implementation of CRM KPI and clienteling initiatives/in-store activation.

• Monitor mystery shopping results and client feedback to ensure service excellence.

• Work closely with Merchandising, Marketing, Finance and HR to ensure full alignment with brand strategy. (Activation, stock handling, training and promotion, etc.)

• Liaise with Regional and HQ retail team (Operation, business development, sales) to report business results, analysis, competitor performance and share best practices.

• Lead, coach, and motivate boutique Managers and retail teams to achieve business goals.

• Ensure proper staffing, training, and succession planning in line with brand standards.

• Conduct regular performance reviews and provide feedback for individual development.

Qualifications & Skills:

• 12+ years of relevant experience in retail operations and retail training

• Role models as an ambassador of Chloe in terms of behavior and grooming, whether with internal or external customers, online or offline, thereby inspiring the retail teams to do the same.

• Demonstrate ability to drive business KPIs through retail programs and training development

• Strong communication and influencing skills

• Strong leadership skills including empathy, caring, coaching and motivating

• Resourceful, curious, dynamic, and proactive

• Strong numeric sense and great attention to details

• Good English communication skills

• Good computer skills